CUSTOMER SERVICE CLERK

Summary About the position: This position is Non-appropriated Fund (NAF) and is located at the Vehicle Operations facility, Yokota AB, Japan. This is a Regular Full Time position, 35 -40 hours per week. Duties Greets patrons and routes incoming calls. Provides and response to general routine inquiries and information to the public in person, by telephone, or by electronic mail. Represents program to potential patrons, providing information about programs, events, services prices, and policies. Assists and provides customers with information such as handouts about the activity, with an emphasis on customer courtesy. Maintain and adequate supply of handouts. Verifies patrons' eligibility, sells shuttle tickets or issues courtesy tickets. Maintains ticket control number log. Accepts reservations for U-drive Rental vehicles. Assists patrons in completing any necessary forms and/or written contracts. Reviews documents and verifies accuracy of information contained within. Prepares applicable toll tickets, books, and keys for rental patrons prior to customer pickup. Issues and explains the governing rules, regulations, features, and policies of the U-drive Rental vehicles. Accepts returns of vehicles and performs preliminary inspection. May be required to carry emergency cell phone after duty hours for assisting U-drive customers. Assists patrons with chauffeured transportation reservations. Coordinates with Transportation Dispatch and administrative personnel to coordinate chauffeured transportation requests and changes. Performs cashier duties by receiving payments and completing related sales records. Maintains control log for customer receipts. Contacts vehicle maintenance personnel to coordinate vehicle inspections and basic maintenance on the U-drive fleet. Closes cash register and completes all applicable funds accountability controls requirements daily. Separates the deposit and beginning cash fund and secures in bank bags. Secures funds in safe. Maintains any necessary suspense controls. Files documents in accordance with office file plan. May be required to open and/or close the facility using standard procedures. Performs other related duties as assigned. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12905488 Requirements Conditions of employment This position requires the incumbent to complete a background investigation with favorable results. The incumbent must be a U. S. Citizen or legal U. S. residents residing within the commuting area of Yokota AB. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/17/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents who are residing within the commuting area (100 miles) of Yokota AB, Japan. Legal US residents must possess a social security number. Must be able to provide documentation proving residence status overseas. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience should include knowledge of proper cash handling procedures, experience in receipts, disbursement and examination of cash, and the ability to resolve common arithmetic problems when receiving payment from customers. Experience in a responsible clerical or administrative position is preferred, but not required. Must be able to read, write, and speak English at a business level. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. LQA is not authorized. Post Allowance is authorized for Regular Full Time employment category. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits