Quality Assurance Supervisor

Summary This vacancy is for a Quality Assurance Supervisor position in the National Processing Center located at the U.S. Census Bureau National Processing Center in Jeffersonville, IN. This Job Opportunity Announcement may be used to fill other Quality Assurance Supervisor, 1531-7, FPL None positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience. Learn more about this agency Duties The individual selected for this position will: Plan, direct, review and coordinate the work for the staff performing quality assurance and related duties for preprocessing (mailout) activities; analyze work requirements and determines staff resources, making adjustments as appropriate. Translate quality assurance plans into clerical instructions for statistical assistants and statistical clerks; apply sound judgement in circumventing potential problems utilizing acquired knowledge and experience; resolve occurring problems expeditiously for operational effectiveness taking necessary corrective action according to quality standards. Develop and administer controls, records, and reports necessary to secure efficient processing of major censuses, recurring and non-recurring mailout activities; report progress and resolution of problems to higher levels of management. Train subordinates and equitably allocate work assignments on a variety of quality assurance verification and monitoring operations associated with the receipt of materials and mailout activities of recurring/non-recurring surveys and major censuses; develop and implement clerical procedures and establishes operating guidelines according to specifications and feasibility. Review problems presented by subordinates and utilize procedures for handling them within specified guidelines. Requirements Conditions of employment Applicants must meet all qualification requirements by the closing date of this announcement. U.S. Citizen Suitable for Federal employment. Registered for Selective Service, if applicable (www.sss.gov) A supervisory probationary period may be required. This is a NON-BARGAINING unit position. Qualifications This vacancy is advertised under 2 different announcements. Please read the 'Who May Apply' section carefully to determine your eligibility. If you are not eligible under this announcement, please see 26-DSB-12937898-ST-JD. To qualify for the position of Quality Assurance Supervisor, at GS-1531-7, you must meet the minimum and/or basic qualification requirements listed below. Specialized Experience: For the GS-07, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-06 in the Federal service. Experience for this position includes: leading the planning, directing of work that requires statistical analysis of collected data and assisting in monitoring statistical analysis assignments as it relates to quality assurance methods and procedures; ensuring work is completed within specified time limits; completing forms and preparing reports; demonstrating work processes to others. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer. Additional information Tour of Duty: Hours will be 6:45 a.m.to 3:15 p.m. Monday through Friday. Alternate Work Schedule is available. Alternate Work Schedule is an 80-hour biweekly basic work requirement that is scheduled in less than 10 days; i.e., eight 9-hour days/nights, one 8-hour day/night, and one day off. Positions may include shift work, evening or weekend work, hours will vary. This position may include full time and/or part time work and may require a mixed tour agreement. Applicants who apply under this Job Opportunity Announcement may opt-in (at their request) to allow the sharing of their resume, and other associated documents with other Federal Agencies who have vacancies within the same occupational series, grade and pay band (or its equivalent), and full performance level in the same duty location or commuting area of the duty location listed on the Job Opportunity Announcement. Additionally, the following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment. VRA (GS-11 or below) VEOA (permanent positions) 30% or more disabled veteran Military Spouse Persons with disabilities CTAP ICTAP The Department of Commerce also provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.