Account Manager

Job Category

Modernize Home Services is seeking a driven and adaptable Account Manager to fuel success and growth for our customers within our rapidly growing business.
This role is more than just account management; it involves strategically upselling and nurturing relationships with top influencers from Home Services Companies generating $5M-$30M in annual revenue. You will collaborate with internal teams to deliver and optimize our services for a portfolio of 30-40 active customers and manage new customers as they are signed by our sales team. As a subject matter expert on Modernize's digital marketing and lead generation solutions, you will consult with customers to maximize desired outcomes, ensure ROI, and achieve high customer satisfaction.

Responsibilities

• Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value.
• Meet with customers, from Directors to C-level executives, owner operators, to present and gain commitment to optimized campaign solutions.
• Network within our account base to provide key recommendations, testimonials, and case studies to stakeholders.
• Work with marketing, sales, product, and engineering to ensure high standards of service across the organization.
• Demonstrate expertise in our solutions and operational processes.
• Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence.
• Monitor and maintain the health of client relationships.
• Challenge conventional thinking to find new ways to improve program success.
• Relate business decisions to their impact on the company's bottom line.
• Analyze data to identify risk factors and optimize performance.
• Accurately forecast and track key account metrics.
• Prepare and deliver ongoing account performance reports.
• Uphold our core values and collaborate positively across departments.

Requirements

• 2+ years of account management experience with the capacity to upsell and cross-sell
• Strong data analysis with experience using business intelligence tools like Tableau preferred.
• Intermediate/strong Excel and Salesforce skills.
• Bachelor's degree preferred.
• Experience in lead generation/digital demand generation marketing is a strong plus. Experience with big box stores in the home improvement industry (e.g., windows, HVAC, solar, roofing) is also a plus.
• Highly developed presentation skills preferred.
• Exceptional verbal and written communication skills.
• Strong business acumen, with the ability to operate under pressure and make business-critical decisions daily.
• Proven success in delivering value propositions and guiding clients through onboarding to partnership maturation.
• Able to thrive in an environment of change and uncertainty.
• Process-oriented with the ability to effectively prioritize workload.
• Capable of handling client emotions and objections positively and solutions-based.

We are looking for a candidate who is eager to learn and grow, can adapt to new challenges, and possesses the soft skills necessary to hit the ground running with minimal oversight. If you are passionate about delivering excellence and driving success in a dynamic environment, we want to hear from you.