Alliance Operations Manager

• Lead the implementation and execution of new property onboarding processes including managing kick-off calls pre-launch preparations and post-launch success monitoring
• Develop and maintain comprehensive training programs for property management teams focusing on Bilt platform utilization and resident engagement strategies
• Oversee the property onboarding tracker and ensure smooth integration processes for both large-scale launches and individual property additions
• Manage and optimize the training strategy for new property teams including creation and delivery of training materials
• Manage day-to-day operations and relationship development for a portfolio of smaller alliance partnerships serving as the primary point of contact
• Support member services escalations and inquiries for enterprise accounts collaborating with internal teams to resolve complex resident issues
• Lead monthly Q&A sessions with property portfolios
• Maintain regular communication with key stakeholders
• Act as operational leader for site teams across Property Management Companies including visiting regional conferences with partners and becoming a face within their teams
• Travel regularly to attend industry events conferences and conduct in-person partner visits to strengthen relationships and support property teams

• 3-5 years of professional experience in property management leasing or multifamily marketing roles
• Strong understanding of property management systems and leasing operations
• Technical onboarding experience and experience with CRM systems + property management software
• Familiarity with Zendesk or similar customer service platforms
• Excellent project management skills with ability to handle multiple property onboarding processes simultaneously
• Superior communication and presentation skills with experience in training and educational content development
• Data-driven approach to problem-solving with strong analytical capabilities
• Demonstrated ability to build and maintain strong relationships with property management teams
• Ability to travel 25-30% of the time for industry events partner meetings and on-site support

• Experience with loyalty programs or rewards platforms
• Background in multifamily marketing or resident retention programs
• Knowledge of property management systems (Yardi RealPage etc.)
• Previous experience in a training or education role within real estate
• Understanding of fintech or real estate technology products
• Experience managing partnership accounts or client success roles
• Customer service or member support experience

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership wellness stipends family programs and more on us. We've got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
• Exclusive Employee-only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

What We Do

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments condo & co-op fees and around their neighborhood at local restaurants fitness studios rideshare pharmacy and more. Ranked the highest-value point currency by top publications Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments shopping fitness and even a down payment on a home. Members also get access to credit-building benefits member-only experiences and an Elite Status program. In partnership with the top multifamily owners & operators across the country we’ve also created the Bilt Rewards Alliance a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases renewals and more. While Bilt Members can use any debit or credit card to earn points and access their benefits Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

Why Work With Us

Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here you'll shape the future of rewards programs while working in a high-impact fast-paced startup environment. Join our collaborative culture learn from industry experts and grow your career while making a meaningful difference.

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