Associate Employee Experience & Operations

• Partner with stakeholders to support and drive the program management and delivery of employee growth & culture initiatives including AI immersion and training internal communications and engagement department meetings and resources new hire onboarding and career development.
• Work closely with the Head of Business Planning to execute the employee growth & culture strategy - owning coordination logistics scheduling and follow-through for program roll outs and events.
• Draft and manage distribution of communications related to the engagement program including announcements recaps survey distribution and results summaries.
• Track program participation maintain program calendars and surface insights on what's working and what could improve.
• Prepare program updates for team meetings and leadership forums with coaching and support from your manager to build your presentation skills over time.

• Manage recurring departmental operations including organizational chart updates floor plan and seating chart maintenance new hire onboarding coordination and administration facilitation.
• Support the Chief of Staff office with logistics and coordination for department-wide events resources and other leadership-driven initiatives.
• Maintain operational documentation and ensure processes are current efficient and well-communicated to the broader team in collaboration with leadership.

• Support the broader Business Planning team on cross-functional initiatives as needed including contributing to business plan reporting OKR tracking and program status updates. As capacity and interest allow there is opportunity available to grow the role to manage cross-functional projects within E&DM.
• Contribute to team-wide efforts around process improvement tool adoption (including Workfront and AI tools) and operational standardization.
• Collaborate with Business Planning colleagues to ensure alignment and information flow across the team's portfolio.

• Strong organizational skills with the ability to manage multiple tasks and keep track of details in a deadline-driven environment.
• Proactive communicator - shares status updates asks questions and flags issues without needing to be chased.
• Strong written communication skills including the ability to draft clear emails recaps and announcements. Verbal communication and presentation skills that are developing and coachable.
• Collaborative and people-oriented with a genuine interest in working with colleagues across all levels of the organization.
• Dependable and detail-oriented - when something is assigned it gets done on time and to the best of your ability.
• Comfortable and adapatable in a fast-paced evolving environment where the end output can sometimes be vague priorities can shift and flexibility is valued.
• Genuine enthusiasm for employee engagement culture-building and helping people feel connected and supported.
• Proficiency in PowerPoint and Microsoft digital collaboration tools or platforms/tools that are similar. Familiarity with Adobe Workfront is a plus. Regarding AI: It is required that the candidate is either skilled in using AI tools or is willing and eager to learn. Extensive training and resources will be provided by the company.

• A bachelor's degree required.
• 1-3 years of relevant experience including internships. Prior internship experience within New York Life or a similar large organization is a strong plus.
• Exposure to or interest in program coordination employee engagement internal communications event planning or operational support.
• Demonstrated ability to manage multiple priorities communicate proactively and deliver reliable work in a professional setting - whether through internship experience academic projects or extracurricular leadership.

What We Do

At New York Life our 180-year legacy of integrity mutuality and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S. we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view investing in people purpose and innovation that endures. Guided by a clear enterprise vision to become a technology- data- and AI-powered company we’re modernizing our platforms rearchitecting experiences and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today technology is amplifying that mission—enabling us to serve clients advisors and communities in more personalized proactive ways. With a diversified business portfolio spanning insurance investments retirement group benefits and direct-to-consumer offerings New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture inclusive teams and a shared belief that when our people thrive so does our company. Here tradition fuels momentum—and your ideas energy and growth power what’s next.

Why Work With Us

New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity humanity and shared success—values that show up in how we work lead and grow. If you want a place where innovation has purpose—build what's next with us.

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