Associate Manager Workplace Experience - East

The Associate Manager Workplace Experience is responsible for leading and developing a regional high-performing workplace West team while ensuring operational excellence compliance and consistency across offices. This is a fully in-office role (five days per week).

This role serves as both a strategic partner and hands-on leader — overseeing budgets safety and compliance standards team performance and cross-functional alignment. The Associate Manager is accountable for elevating the employee experience at scale across regional offices while developing talent and driving operational rigor.

• Conduct weekly 1:1s with direct reports to provide coaching accountability and support.
• Provide day-to-day oversight of team performance including problem-solving support.
• Drive team development through structured growth planning and upskilling initiatives.
• Own performance management processes including reviews recognition feedback cycles and bonus planning.
• Lead hiring processes for the team including interviewing selection and in-person onboarding (with travel as needed).
• Step in to provide onsite coverage when team members are out of the office ensuring business continuity.

• Conduct monthly budget audits (actuals vs. forecast) to ensure financial discipline.
• Serve as primary owner of quarterly budget re-forecasting in partnership with leadership.
• Approve payroll weekly and expense reports monthly.
• Ensure responsible spending practices and financial transparency across offices.

• Serve as Crisis Management point of contact for the People team. 
• Ensure compliance with Emergency Action Plans (EAP) across all offices including annual updates and site-level accountability.
• Act as the primary point of contact for licensing requirements and regulatory compliance.
• Ensure office playbooks are reviewed and formally audited annually and updated during major changes (expansions relocations etc.).

• Act as liaison between Workplace Leads and key partners including Physical Security EAs Employee Experience Finance and Facilities.
• Collaborate cross-functionally on changes to policies processes and operational standards ensuring clear communication and execution across sites.
• Maintain deep knowledge of each office’s operations challenges and culture.
• Identify and implement process improvements that increase efficiency and consistency across locations.

• Leads through influence clarity and operational discipline.
• Thinks regionally and strategically — not just site-by-site.
• Develops others while maintaining high performance standards.
• Balances employee experience excellence with fiscal responsibility.
• Communicates proactively and ensures alignment between leadership and frontline teams.
• Demonstrates maturity sound judgment and strong decision-making in high-pressure situations.

• 5+ years of experience in workplace operations office management hospitality or related field.
• 2+ years of direct people management experience.
• Experience managing budgets and financial reporting.
• Strong knowledge of operational and safety best practices.
• Proven ability to coach and develop team members.
• Excellent communication organizational and cross-functional partnership skills.
• Ability to travel as needed to support multi-site operations.

• Offices operate consistently and compliantly across locations.
• Budgets are managed accurately with minimal surprises.
• The team demonstrates growth engagement and high performance.
• Cross-functional partners view Workplace Experience as proactive and reliable.
• Risks are identified early and managed effectively.

Employees experience a well-run safe and welcoming workplace environment.

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

Gallery