Compensation
This employer didn't list pay. Model a likely range with the calculator.
Model this offer in the calculatorJob description
Team: Others
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Associate Operations Director - Integrated Care based in United States.
This leadership role is responsible for driving operational excellence across Integrated Care services in a fully remote environment. The position oversees a team supporting administrative and member services, ensuring high-quality delivery, efficiency, and alignment with organizational goals. It combines people leadership, process optimization, and strategic project management to improve scalability and service outcomes. The role partners closely with cross-functional stakeholders to identify improvement opportunities and implement sustainable operational solutions. It also plays a key part in fostering engagement, developing talent, and strengthening a mission-driven culture. This is a high-impact position suited for a leader who thrives in dynamic, multi-priority healthcare operations environments
Accountabilities:
Lead and develop a team of 10–12 operations professionals by overseeing workforce planning, scheduling, onboarding, coaching, performance management, and day-to-day supervision of administrative and member support functions, ensuring consistent service delivery and accountability.
- Oversee operational execution, including reporting, escalations, issue resolution, and performance monitoring against KPIs and service standards
- Drive process optimization and continuous improvement initiatives in partnership with leadership and cross-functional teams
- Lead implementation of new programs, workflows, and operational enhancements aligned with organizational priorities
- Support talent management activities, including hiring, evaluations, coaching, employee relations, and professional development
- Manage audits, compliance requirements, accreditation support, and regulatory readiness activities
- Lead and execute cross-functional projects from planning through delivery, ensuring timelines, resources, and outcomes are met
- Coordinate stakeholder communication across concurrent initiatives to ensure alignment and operational clarity
- Strong leadership experience managing distributed teams and driving performance in fast-paced service environments
- Proven ability to manage complex operations, workflows, and KPIs while ensuring quality and compliance standards
- Experience leading cross-functional projects, process improvement initiatives, and operational transformation efforts
- Excellent communication skills with the ability to engage diverse stakeholders in a clear and professional manner
- Strong organizational, problem-solving, and decision-making abilities with a results-driven mindset
- Proficiency with Microsoft Office Suite and Google Workspace tools
- Ability to navigate ambiguity, shifting priorities, and continuous change while maintaining operational stability
- Commitment to ethical standards, mission-driven work, and team development
- Fully remote work model (U.S.-based, excluding select states: AK, AR, CA, HI, ID, MD, NE, SD, UT, WY)
- Competitive compensation aligned with experience and leadership scope
- Comprehensive health, dental, and vision insurance options
- Opportunities for professional development, training, and leadership growth
- Supportive, mission-driven culture focused on employee engagement and impact
- Paid time off and holiday benefits to support work-life balance
- Technology and infrastructure support for remote work effectiveness.
Requirements:
Bachelor’s degree preferred (or equivalent experience) with at least 5+ years of operational leadership experience in behavioral health, healthcare, or human services environments, including team management across multi-site or multi-state operations.
Benefits:
Related roles