Automation Engineer

JOB TITLE: Automation Engineer II

PRIMARY RESPONSIBILITY: An Automation Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers. Owns complex automations that enable Rackspace to better serve our customers. Applies creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way. An Automation Engineer is expected to use initiative and standard programming practices to ensure the stability and security of Rackspace’s automated solutions.

· KNOWLEDGE/SKILLS/ABILITY: Advanced knowledge of Network fundamentals including diagnostics with OS system tools. Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Advanced knowledge of server DNS SMTP and TCP/IP. Advanced knowledge of DNS including diagnostics with system tools. Continually expands knowledge in the areas of new developments and trends; may make recommendations to management on desirable additions and developments. Must be detailed in documenting information and practice good follow through techniques. Excellent problem solving abilities coupled with a desire to take on responsibility. Possesses excellent written and verbal communication skills; bi-lingual skills is a plus. Ability to communicate technical info and ideas so others will understand. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels. Due to the 24x7 operations of the business must be able to work a flexible work schedule may include nights weekends holidays etc. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support.

· JOB COMPLEXITY: Proposes and implements system enhancements that will improve the capabilities performance and reliability of the automations. Coordinates the order and execution of the development upgrading monitoring testing and servicing the automations. Defines designs and implements automated solutions. Builds and supports automations for deployment diagnostics and remediations run on customer devices. This will include bulk and on demand solutions for end user use. Designs and develops automation scripts and programs in support of Rackspace and its customers. This position will help create a series of automated actions that will allow for faster deployments and service restoration for the customer. Develop against current versions of the platforms supported by Rackspace. Formulates new and alternate ideas approaches and designs to evolve own feature area or to solve problems encountered in own feature area. Focuses on a specific feature area or component. Influences functionalities that make broad contribution to our product and service offerings.

· SUPERVISION: Self driven; ability to manage position without direct supervision.

· EXPERIENCE/EDUCATION: High school diploma or equivalent required. Requires 5 years of experience in systems administration or related field. Demonstrated ability to consistently provide FANATICAL support.

· PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future. Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop world-class talent. Join us on our mission to embrace technology empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic. If you have a disability or special need that requires accommodation please let us know.