Business and Financial Performance Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business and Financial Performance Manager based in the United States.

This role plays a critical part in driving financial clarity and performance excellence within a high-growth, service-driven environment. You will act as a key financial partner to operational leadership, translating complex business activity into actionable financial insights that guide strategic and day-to-day decision-making. The position is responsible for forecasting, performance analysis, and profitability optimization across a contact center business unit. You will develop and maintain financial models that support pricing, cost efficiency, and margin improvement initiatives. Working cross-functionally with Finance, Operations, Sales, and other stakeholders, you will help align financial goals with operational execution. This is a highly analytical and influential role suited for a professional who thrives on turning data into strategy and impact. Your work will directly shape financial outcomes, business efficiency, and long-term growth.

• Lead financial performance management for a contact center business unit, monitoring revenue, expense, and margin performance against financial targets.
• Own forecasting, planning, and in-period performance analysis, translating operational drivers into actionable financial insights and recommendations.
• Develop and maintain cost-to-serve and profitability models to support pricing strategy, operational decisions, and long-term planning.
• Identify financial risks and opportunities, partnering with leadership to implement corrective actions and performance improvements.
• Provide decision support for business cases, investments, and strategic initiatives, including ROI and cost impact analysis.
• Collaborate cross-functionally with Finance, Operations, Sales, and other teams to align financial goals with execution.
• Improve financial reporting, forecasting processes, and analytical tools to enhance accuracy, visibility, and decision speed.
• Serve as a trusted advisor to leadership by translating complex data into clear, strategic business recommendations.

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, Business, or related field (MBA preferred).
• 6+ years of experience in financial planning, analysis, forecasting, or business performance management.
• Strong experience in cost modeling, profitability analysis, pricing strategy, or service-based financial environments.
• Proven ability to translate operational data into financial insights and strategic recommendations.
• Advanced analytical skills with experience working with large datasets and financial systems.
• Proficiency in Excel and experience with BI tools such as Power BI or Qlik.
• Strong communication skills with the ability to simplify complex financial concepts for non-financial stakeholders.
• Demonstrated ability to influence decision-making and collaborate across multiple business functions.
• Strong problem-solving skills with a focus on root-cause analysis and performance improvement.
• Ability to manage multiple priorities independently in a fast-paced, dynamic environment.

Benefits:

• Competitive salary range: $67,700 – $86,300 annually, based on experience and qualifications
• Comprehensive medical, dental, and vision insurance
• Health Savings Account (HSA) with company contributions
• 401(k) retirement plan with employer match
• Paid time off, paid holidays, and flexible leave policies
• Remote-first work environment with flexibility and work-life balance support
• Mental health and well-being programs, including Employee Assistance Program (EAP)
• Tuition reimbursement and professional development support
• Life, disability, and supplemental insurance options
• Inclusive, collaborative culture focused on belonging, integrity, and continuous improvement.