Business Immigration Case Co-Ordinator, EMEA

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
As our Global team continues to experience a lot of growth and repeat business, it means we're in need of a Business Immigration Case Co-Ordinator, EMEA to join this fun and dedicated team of professionals .
Reporting directly to the Team Lead, EMEA, the role of Business Immigration Case Co-Ordinator, EMEA is responsible for managing and co-ordinating the processing of immigration applications (including consular services) , specifically covering the EMEA region (excludes the UK).
As our Business Immigration Case Co-Ordinator, EMEA you will be required to:

• Manage EMEA consular cases and document work as required - with outstanding attention to detail and efficiency
• Collaborate and work closely with Third Party Vendors (TPV) on various aspects of consular application and document work
• Prepare/draft applications as required and/or directed by Case Managers
• Communicate with Foreign National (FN) and clients' HR team, setting the right expectations and timelines.
• Adhere to clients' agreed protocols and Service Level Agreements (SLA)
• Adhere to Envoy's case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
• Ensure assessments are completed in accordance with SOP
• Attend and participate in client calls as needed
• Communicate with consulates to clarify guidance notes/request application update and/or escalate applications
• Ensure accurate billing of client matters in keeping with company policy and protocols

To apply for this role, you will possess the following:

• Ability to interact and communicate clearly and effectively
• Minimum 2+ years of consular services experience within the EMEA region (and beyond, if possible)
• Ability to work independently and take ownership of relevant tasks
• Ability to work under pressure and tight deadlines
• Excellent time management, and organizational skills
• Attention to detail
• Capacity to prioritise, manage and execute multiple tasks and cases
• Strong proficiency with MS Office Suite
• Oral and written proficiency in English
• Knowledge of other languages is desirable but not essential
• A passion for immigration law
• Strong desire to learn and excel in a dynamic growing team

Please Note: This role will commence within the next two months and is 100% remote, working from home from within the UK.
We look forward to receiving your application!