Business Services Specialist II (Manheim Lakeland)

• Manage relationships with accounts maintaining effective communications and ensuring customer requirements are met.
• Coordinate the daily operation of Specialty operations including the completion of quality RV and Boats repair prior to sale and directing the work of the specialty operations team.
• Perform data entry of required information in the AS 400 system of (VIN) Vehicle Identification Number (where applicable) and other descriptive information for all specialty units.
• Respond to customer inquiries relating to specialty units. Provide quality service and assist in resolving problems.
• Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports bills etc. Pull transmitted transportation charges as needed. Coordinate transportation as needed.
• Establish customer unit files in the computer system. Update unit files on a continuous basis with standardized abbreviations to assure that unit location condition special announcements and other activities relative to the unit are properly recorded.
• Seek floor price information from Account Representative and enter it into computer system.
• Review enter and update condition report information in the computer system as needed in coordination with the Inspection team. Pull and print electronic condition reports. Provide customer with copies as necessary.
• In coordination with Account Representative specialty team members and account specific procedures enter sale run process including run order scheduling notice to customer account etc.
• Provide administrative/clerical support to specialty team as needed.
• Assist department with coordination and execution of sale day activities.
• Assist with IF's after sales.
• Assist with digital photos of Specialty units on auction lots as needed. Upload photos from the camera to the computer software program.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

• High School Diploma or equivalent required.
• 1 - 3 years of experience in the boat and RV industry or auction business preferred.
• Strong communication and interaction skills required.
• Good computer and software knowledge.
• Good organizational and time management skills required.
• Ability to multi-task effectively and efficiently.
• Ability to sit or stand for long periods of time.
• Ability to view and read computer screen throughout workday.
• Ability to perform repetitive data entry tasks manual dexterity.

• Ability to walk long distances.
• Regularly required to stand walk reach talk and hear.
• Frequently required to stoop kneel crouch bend squat and climb.
• Ability to lift 1-15 pounds.

• Vision abilities required include close distance and color vision depth perception and ability to adjust focus.
• Valid driver's license and good driving record required.
• Ability to drive vehicles with standard and automatic transmission.

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

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