Business Systems Lead

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Systems Lead in Canada.

This role offers an exciting opportunity to lead the transformation of critical business systems within a large-scale modernization initiative focused on operational efficiency and customer experience improvement. As a Business Systems Lead, you will act as the bridge between business stakeholders and technical teams, ensuring that complex requirements are translated into scalable and user-focused solutions. You will oversee system implementation, configuration, integration, and change management activities while collaborating with cross-functional teams across business operations, IT, and data functions. The position is ideal for someone who thrives in fast-paced project environments and enjoys driving enterprise platform enhancements that create measurable business impact. With a remote-friendly setup and strong collaboration culture, this role provides the chance to contribute to meaningful digital transformation initiatives within a highly innovative industry.

• Serve as the primary liaison between business stakeholders and technical teams to ensure successful delivery of business system solutions.
• Lead the implementation lifecycle of enterprise platform modernization projects, including design, development, deployment, go-live, and post-production stabilization.
• Collaborate closely with business operations, data teams, IT, and platform administrators to configure and optimize Salesforce-based redemption and revenue management solutions.
• Manage customization and configuration requests, including requirements gathering, project planning, implementation, and stakeholder communication.
• Conduct impact assessments for system and process changes while ensuring alignment with business objectives.
• Oversee platform integrations and optimization initiatives involving systems such as Salesforce Channel Revenue Management and Databricks.
• Drive end-to-end change management efforts to support user adoption and minimize operational disruption.
• Monitor project progress using tools such as Jira and Confluence, ensuring visibility into timelines, risks, mitigation strategies, and issue resolution.
• Identify opportunities for continuous improvement and system enhancements through ongoing engagement with end users and stakeholders.

Requirements:

• Minimum of 5 years of experience in Salesforce administration and configuration, including complex multi-cloud environments.
• Strong project management and change management experience using Agile, Waterfall, or hybrid methodologies.
• Proficiency with collaboration and project tracking tools such as Jira and Confluence.
• Solid understanding of data architecture, data warehousing concepts, integration patterns, and data modeling principles.
• Experience managing enterprise platform implementations, integrations, and deployment cycles.
• Familiarity with User Acceptance Testing (UAT) processes and post-deployment support activities.
• Experience with Salesforce Channel Revenue Management (ChRM), incentive management systems, or similar platforms is considered an asset.
• SAP knowledge and experience are a plus.
• Strong communication, stakeholder management, analytical, and problem-solving skills.
• Ability to balance technical expertise with business acumen in a fast-paced, deadline-driven environment.

Benefits:

• Competitive compensation package with potential incentive bonus opportunities.
• Flexible remote work arrangements available within Canada.
• Comprehensive health, wellness, and retirement benefits package.
• Pension and group retirement savings program with company matching.
• Profit-sharing opportunities and wellness-focused initiatives.
• Annual lifestyle allowance and access to wellness resources such as mindfulness and mental health support tools.
• Generous vacation policy with up to 30 days of vacation.
• Learning, development, and career growth opportunities within a collaborative and inclusive environment.
• Supportive culture that values diversity, inclusion, flexibility, and professional development.