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MongoDB Technical Services exists to support our customers’ development deployment and ongoing operations of mission-critical application data infrastructure ensuring that they get the most out of their investment in MongoDB.
As our Technical Services organization evolves we are looking for a Chief of Staff to play a pivotal role in driving strategic initiatives planning and execution frameworks and operational excellence.
This role offers abundant opportunities to meaningfully impact the progress of our business. You will work closely with the EVP of Technical Services their global leadership team and collaborate with leaders across all functions both internal and external to Technical Services.
In short you'll be the strategic right hand—ensuring the entire technical services ecosystem moves with clarity purpose and speed.
We’re looking to speak with candidates based in New York City or Palo Alto for a hybrid working mode. This role reports to our EVP of Technical Services.
ResponsibilitiesTrusted Advisor and Strategic Initiative Leadership:
- Strategic Planning: Assist the EVP and their senior leadership team to define and drive strategic initiatives aligned with company goals and technology roadmaps
- Strategic Communication Enablement: Ensure key updates flow effectively between Technical Services Product & Technology and Go To Market teams
- Planning and Execution Frameworks: Works with EVP to establish and scale planning and execution frameworks that translate strategic priorities into clear operating plans defined ownership measurable milestones and consistent delivery across the TS organization
- Decision-Making Partner: Act as a trusted advisor sounding board for new ideas and initiatives before they reach broader teams
- Organizational Stewardship: Represent the EVP and their senior leadership team in cross-functional initiatives and serve as proxy in meetings when needed
- Strategic Program Reporting and Insights: Ensure clear consolidated reporting of program status across a wide variety of initiatives both internal and external to the services organization
- Executive Presentation Strategy and Storytelling: Develop executive-ready presentations and narratives that distill complex information into clear compelling messaging for senior leadership key stakeholders and strategic decision-making
Operational Excellence:
- Internal Regional & Functional Alignment: Integrate with and work closely with the Technical Services leadership team on ever-changing priorities including strategic planning organizational transformation
- Cross-Functional Communication & Alignment: Ensure key updates flow effectively between Technical Services Product & Technology and Go To Market teams
- Project Execution and Delivery: Own program management for selected critical cross-functional initiatives track milestones and drive accountability
- Bridge Operational Gaps: Identify process inefficiencies and proactively solve them to improve team productivity and collaboration
- Executive Meeting Strategy & Coordination: Run leadership meetings (i.e. QBRs) with clarity—set agendas follow up on actions and synthesize outputs
- Strategic Communications and Executive Messaging: Craft internal strategic updates briefings and talking points for the VP to align messaging across the business
- Change Management: Work end-to-end on projects that include a range of operational decisions and initiatives change management organizational enablement and driving executive communications with internal and external partners
- 7+ years of enterprise software services delivery leadership business operations for an enterprise software company or technology sector-focused management consulting experience preferred
- 4-year university degree; preferably an MBA
- Executive Influence: Strong executive presence and the confidence to challenge the status quo. You possess exceptional english language written and verbal communication skills capable of producing high-quality deliverables for C-suite leadership
- A Global Mindset: Experience leading or partnering with international teams; you possess the cultural intelligence required to lead a highly global team and navigate new employment markets
- Navigating Ambiguity: A proven track record of operating successfully in fast-paced ambiguous environments.Ability to map complex cross-functional dependencies independently conceptualize and execute your own solutions and align diverse teams to work more efficiently toward collective goals
- A "Builder" Mentality: You thrive in environments where you are expected to architect the playbook rather than follow one. You have a keen eye for identifying system bottlenecks and a proven track record of optimizing processes to drive efficiency.
- Change Leadership: A demonstrated ability to guide teams through organizational evolution and ambiguity with the agility to redefine workflows and maintain high performance during periods of transition
MongoDB is built for change empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era enabling builders to create transform and disrupt industries with software. MongoDB’s unified data platform the most widely available globally distributed data platform on the market helps organizations modernize legacy workloads embrace innovation and unleash AI. Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud data platform and is available across AWS Google Cloud and Microsoft Azure.
With offices worldwide and over 67000 customers including 75% of the Fortune 100 and AI-native startups relying on MongoDB for their most important applications we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability please inform your recruiter.
MongoDB Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Req. ID: 2273480485
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set experience qualifications and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity participation in the employee stock purchase program flexible paid time off 20 weeks fully-paid gender-neutral parental leave fertility and adoption assistance 401(k) plan mental health counseling access to transgender-inclusive health insurance coverage and health benefits offerings. Please note the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
Skills Required
- 7+ years of enterprise software services delivery leadership business operations or technology-focused management consulting experience
- 4-year university degree
- MBA
- Strong executive presence and exceptional English written and verbal communication skills
- Experience leading or partnering with international teams (global mindset)
- Proven track record operating successfully in fast-paced ambiguous environments and mapping cross-functional dependencies
- Ability to architect playbooks identify system bottlenecks and optimize processes (builder mentality)
- Demonstrated change leadership guiding teams through organizational evolution
- Based in New York City or Palo Alto for a hybrid working mode
What the Team is Saying
MongoDB Compensation & Benefits Highlights
- Healthcare Strength—Health coverage includes an employee-only option with no paycheck deductions in at least one plan employer HSA contributions and free One Medical membership indicating strong medical and wellness support.
- Parental & Family Support—Paid parental leave and generous reimbursement for fertility adoption and surrogacy—along with parenting support resources—signal a robust family-building package.
- Leave & Time Off Breadth—A flexible/unlimited PTO policy for U.S. employees alongside company holidays supports meaningful time away from work.
MongoDB Insights
What We Do
The database market is big. How big? Well according to IDC it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want wherever they want.
Why Work With Us
We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MongoDB provides multiple working model options for our employees including the flexibility to work from home to opportunities for collaboration and social interaction in a MongoDB office.
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