Client Support Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Support Manager based in Canada.

This is a remote, client-facing opportunity focused on guiding individuals through their financial protection and benefit options in a supportive, structured environment. You will work exclusively with inbound, pre-qualified clients who have already requested information, allowing you to focus on meaningful conversations rather than outbound prospecting. The role blends relationship management, consultative communication, and step-by-step client guidance through simple enrollment processes. You will play a key role in helping families understand their options while building trust and long-term client relationships. Operating in a flexible, remote setup, you will be supported by structured training, mentorship, and a proven system designed to help you succeed. This position is ideal for individuals who are motivated by performance, enjoy helping others, and want clear pathways for growth and leadership.

• Engage with inbound, pre-qualified clients to understand their needs and provide clear guidance on available financial protection options.
• Support clients through a structured, step-by-step enrollment and onboarding process.
• Deliver a high level of client service while ensuring accuracy, clarity, and trust in all interactions.
• Build and maintain long-term client relationships to support retention and portfolio growth.
• Manage client interactions effectively and maintain accurate records of communications and progress.
• Collaborate with team members and leadership to improve processes and overall client experience.
• Participate in ongoing training and coaching to continuously strengthen product knowledge and communication skills.

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Requirements:

• Strong communication and interpersonal skills, with the ability to build rapport and trust quickly.
• Self-motivated, coachable, and comfortable working in a performance-driven environment.
• Ability to follow structured processes while adapting to individual client needs.
• Strong organizational skills and attention to detail in managing client information.
• Previous experience in client support, customer service, or sales is an asset but not required.
• Comfortable working independently in a remote environment with minimal supervision.
• Basic digital skills and familiarity with online communication and CRM tools.

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Benefits:

• Fully remote role with flexible full-time or part-time scheduling options.
• Pre-qualified inbound client flow (no cold calling or outbound prospecting).
• Performance-based compensation with uncapped earning potential.
• Structured onboarding, training program, and ongoing mentorship.
• Clear opportunities for advancement into leadership and team development roles.
• Skill development in client relationship management, communication, and consultative support.
• Income directly tied to performance, effort, and results.