Collections Sr. Specialist

Who we're looking for

Are you a diligent and meticulous accounting professional? Zendesk is seeking an exceptionally skilled Collections Sr. Specialist to join our world-class team in Manila, Philippines. In this role, you will have the opportunity to work collaboratively with various internal teams to ensure flawless management of our accounts receivable processes. Your expertise will be pivotal in maintaining our high standards of financial operations.

What you'll be doing

• Managing the high-volume SMB, Mid-Market & Enterprise customer portfolio daily via AR Aging report.
• Examining and investigating detailed customer account invoices, payments, credit memos, and unapplied credits through account reconciliation.
• Conducting regular calls and emails to customers based on our Collection Policy and guidelines.
• Collaborating with Sales, Legal, Finance Ops, Renewals, and other internal teams to handle account coordination and address blocking issues, critical issues, customer concerns, partner concerns, and billing issues affecting collections.
• Recommending suspension, cancellation, write-off, and reactivation of accounts as necessary.
• Analyzing delinquent account balances and negotiating with delinquent accounts.
• Assisting the team with gathering support for audits, including pulling documentation.
• Participating in and supporting process improvements and updates to the Playbook.

What you bring to the role

• Proven experience in accounts receivable and collections.
• Outstanding analytical skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication skills, both written and verbal.
• Demonstrated ability to manage and prioritize multiple tasks successfully.
• Proficiency in accounting software and Microsoft Office Suite.
• High level of integrity and professionalism in handling sensitive financial information.

Basic Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field.
• Minimum of 2 years of experience in accounts receivable and collections.

Preferred Qualifications:

• Experience working in a multinational company.
• Knowledge of ERP systems, particularly Oracle Netsuite.
• Professional certification such as CPA or equivalent.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.