Content Designer III

Expedia Group brands power global travel for everyone everywhere. We design cutting-edge tech to make travel smoother and more memorable and we create groundbreaking solutions for our partners. Our diverse vibrant and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel people must come first. Guided by our Values and Leadership Agreements we foster an open culture where everyone belongs differences are celebrated and know that when one of us wins we all win.

We provide a full benefits package including exciting travel perks generous time-off parental leave a flexible work model (with some pretty cool offices) and career development resources all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

UX Content Designer III:
Expedia Group brands power global travel for everyone everywhere. We design cutting-edge tech to make travel smoother and more memorable and we create groundbreaking solutions for our partners. Our diverse vibrant and welcoming community is essential in driving our success.
 

Why Join Us?
To shape the future of travel people must come first. Guided by our Values and Leadership Agreements we foster an open culture where everyone belongs differences are celebrated and know that when one of us wins we all win.
We provide a full benefits package including exciting travel perks generous time-off parental leave a flexible work model (with some pretty cool offices) and career development resources all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Do you enjoy solving complicated content problems? Do you want to use your Content Design skills to impact user experiences that help millions of people enjoy more of the world? At Expedia Group our mission is to power global travel for everyone everywhere.As a Content Designer III in our Experience Design (XD) team you'll work in a worldwide cross-disciplinary team that unites Product Design Content Design and Research to deliver innovative and cohesive end-to-end experiences that serve the needs of our travelers and partners. We're looking for a motivated and experienced Content Designer who is proficient in developing product content strategies skilled at blending UX writing with storytelling and confident in taking a content-first approach to end-to-end experience design. Reporting to the Senior Content Design Manager this Content Designer will help drive the content strategy and enhance the product experience for our Expedia and Insurance experiences.
You'll be ideal for this role if you:

• Are passionate about finding the right content solutions to meet users' needs using research data and empathy

• Have extensive experience in bringing clarity consistency and usability to the Loyalty product experiences

• Are dedicated to designing product experiences that are helpful and human

• Know that the same content strategy and design skills are that help you leverage AI to create better content faster

In this role you will:
Exemplify sound practices in human-centered content strategy and design. You'll be a confident content practitioner who can lead by example and is well-versed at taking a cross-organizational holistic approach to the user experience. While no two days are the same you'll specifically be expected to :

• Design thoughtful intuitive and accessible content solutions for a range of product use cases and interactions – from onboarding and in-app education to transactional flows and push notifications.

• Apply solid information architecture methods (such as content modeling and mapping) and UI frameworks to design scalable content solutions.

• Audit analyze structure create and present compelling UX content throughout the product experience.

• Partner across product and research teams using human-centered design methods to drive content tests that measurably improve the traveler experience and identify log prioritize and resolve content bugs across the portfolio.

• Apply a holistic customer-focused approach to creating a cohesive content strategy for our loyalty programme across all product areas.

• Use both qualitative and quantitative insights along with business analytics to drive content insights and solutions.

• Partner across teams to improve the accessibility inclusion readability and translatability of product content

• Have strong facilitation and presentation skills to clearly and confidently communicate the rationale for decision-making to team members and stakeholders.

• Influence persuade and negotiate with stakeholders to design the best experiences that meet the needs of travelers and businesses.

Minimum Qualifications:

• Bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing content audits and analysis content mapping and modeling information architecture content planning and sourcing conversational design and storytelling (this is not a content marketing role)

• 5+ years of experience as a Content Designer UX writer or Content Strategist

• Ability to audit analyze structure create and design content independently in compelling user-focused product experiences using established frameworks

• Strong skills in confidently presenting compelling rationale and narratives behind content strategies and decisions to peers partners and key stakeholders - such as Legal Marketing Security Product and top leadership

• Expertise in persuasion and negotiation with stakeholders to create optimal experiences that balance both traveler satisfaction and business objectives

• Experience applying human-centered design (HCD) practices to product experiences

Preferred Qualifications:

• Experience taking a thoughtful empathetic and inclusive approach to design that meets every user where they are

• Experience in solving complicated content problems for multiple user segments and can develop content solutions across brands.

• Maintain a portfolio of work that showcases your skills as a design thinker and honed UX writer. We are particularly interested in examples of how your influence enhances cross-functional thinking to drive retention in Loyalty and Membership areas.

• Demonstrate a curiosity to explore and apply emerging AI technologies including prompt engineering structured content to enhance strategy and operational efficiency.

Starting pay for this role will vary based on multiple factors including location available budget and an individual’s knowledge skills and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families including medical/dental/vision paid time off and an Employee Assistance Program. To fuel each employee’s passion for travel we offer a wellness & travel reimbursement travel discounts and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes TIME Disability:IN and others.

Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™. © 2024 Expedia Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

What We Do

Expedia Group powers travel for everyone everywhere through our global platform. Driven by the core belief that travel is a force for good we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™.

Why Work With Us

As travelers and technologists we are passionate about making travel more seamless accessible and memorable. We embrace different perspectives celebrate new ideas and empower every Expedian to drive meaningful change. The experiences we create bridge divides and broaden horizons – helping create unforgettable memories through travel.

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