Customer Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Engineer based in Canada.

This role sits at the intersection of software engineering and customer success, where technical depth meets real-world business impact. You will support enterprise clients in successfully integrating and deploying a post-purchase experience platform used by major global retailers and consumer brands. Acting as a trusted technical partner, you will translate complex business requirements into scalable API-based solutions and ensure seamless implementation across diverse client environments. The role involves close collaboration with both technical and non-technical stakeholders in a fast-paced, customer-focused setting. You will play a key role in driving successful onboarding, adoption, and long-term value realization for enterprise customers. This is a highly hands-on position where problem-solving, communication, and technical execution all come together.

Lead end-to-end technical onboarding for enterprise customers, ensuring successful integration and deployment of API-driven solutions across complex retail and e-commerce environments

• Translate customer business requirements into clear technical specifications and implementable solution designs
• Develop, test, and validate integrations using APIs and web technologies such as JSON, HTML, CSS, and JavaScript
• Act as a technical advisor to customers, guiding best practices for system integration and platform adoption
• Collaborate with internal engineering, product, and project teams as well as external client stakeholders to ensure successful delivery
• Troubleshoot and resolve integration issues, ensuring smooth performance and reliability of deployed solutions
• Contribute to internal knowledge bases, documentation, tooling improvements, and onboarding best practices
• Support continuous improvement of professional services processes to enhance scalability and customer success outcomes

Requirements:

• 3–7+ years of experience in technical customer-facing roles, solution engineering, or enterprise software delivery
• Strong hands-on experience with web technologies including APIs, JavaScript, HTML, CSS, and JSON
• Proven ability to manage complex technical implementations with multiple stakeholders in fast-paced environments
• Excellent problem-solving skills with the ability to diagnose and resolve integration or system issues quickly
• Strong communication skills with the ability to translate technical concepts for both technical and business audiences
• Experience working with SaaS platforms or enterprise software products is highly desirable
• Familiarity with e-commerce, retail systems, or logistics platforms (OMS, WMS, TMS, etc.) is a strong plus
• Strong time management, prioritization, and organizational skills

Benefits:

• Competitive compensation aligned with experience and market benchmarks (CAD range)
• Fully remote work within Canada
• Health, dental, and vision insurance coverage
• Equity and performance-based bonus opportunities (where applicable)
• Flexible work environment with strong emphasis on work-life balance
• Opportunity to work with leading global retail and e-commerce brands
• Learning and development support for continuous technical growth
• Inclusive, collaborative, and high-impact team culture