Customer Experience Program and Project Management Intern (Summer 2023)

Dropbox · Remote

Company

Dropbox

Location

Remote

Type

Full Time

Job Description

Role Description
As a Dropbox intern, you are part of a top-notch learning experience with diverse professionals from all backgrounds. You’ll work side-by-side with a dedicated, experienced Dropboxer as your mentor, have ownership of a high-impact project, and receive regular and effective feedback on your work. We’ll also help you connect with fellow interns, establish mentors, and build the foundation of a strong professional network. 
 
Our goal is to create a robust and impactful learning experience. You can expect to apply your coursework and further develop your experience across the Customer Experience (CX) Project and Program Management team including; Launch Readiness, Training, Customer Centricity & Advocacy, and Product Operations. 
 
We will work with you to accommodate your school end and start dates culminating in a minimum of a 12-week long internship. 
Responsibilities
As a Project and Program Management Intern you will…
  • Learn how to drive scaled operations through continuous process improvement, automation and data analysis to find enhancements that drive customer centric impact
  • Develop a practical understanding of agile project management to drive effective and on time projects prioritized against available resources and organization goals
  • Collaborate and influence on performance initiatives, product launches and service innovation when working with cross-functional partners
  • Be a champion and advocate for Dropbox customers!
Requirements
  • Graduating in 2023 or 2024 with a BS/BA degree
  • You’re able to understand, interpret and communicate complex technical information in user-friendly ways
  • You have some experience (as part of internships, personal projects, school/club organizations) planning and executing projects in a timely and effective manner 
  • Passion to learn, problem solve, and challenge the status quo
Total Rewards
For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) rate for the role is $5,500/mo, subject to change. Salary/OTE is just one component of Dropbox’s total rewards package. Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.  Our benefits and perks programs include: 
  • Competitive medical, dental and vision coverage
  • Flexible Time Off/Paid Time Off, paid holidays, Company-wide PTO days, Volunteer time off
  • Perks Allowance to be used on what matters most to you, whether that’s productivity, learning & development, wellness, co-working space
Additional benefits details are available upon request.  
 
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
 
Dropbox is in the process of updating our technology to provide pay ranges in New York City based on the recent amendments to the New York City Human Rights Law (NYCHRL). If you are based in NYC and have any questions about the pay range for this role, please contact paytransparency@ and provide your name and the job title to which you are interested in applying.
 

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Date Posted

11/01/2022

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