DE032959-Customer Service Specialist

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POSITION TITLE: Customer Service Specialist
WORK SETUP: Return to Office

OVERALL PURPOSE:
We are seeking a highly experienced and strategic Senior Executive Assistant with at least 3 years of demonstrated administrative experience to provide top-tier support to Senior Directors and Vice Presidents. This role goes beyond traditional administrative support — the Senior EA acts as a strategy.

RESPONSIBILITIES:
• Strategic Calendar & Priority Management: Own and optimize the calendars of Senior Directors/VPs, aligning scheduling with strategic business priorities; proactively resolving conflicts across multiple time zones and leadership teams.
• Executive Communication Management: Manage high-volume inboxes (200+ daily emails), prioritize and draft responses on behalf of leadership, and serve as the senior-level liaison between the executive and C-suite, board members, clients, and external partners.
• Complex Travel & Logistics: Plan and manage complex international and multi-city travel itineraries, including visa/passport requirements, security protocols, and VIP logistics.
• Board & Executive Meeting Support: Prepare briefing packages, board decks, and executive presentations; attend meetings as proxy when needed, capture decisions and action items, and drive follow-through.
• Business Context; Strong business Acumen to understand critical and time sensitive events and support the executive in planning and organizing
• Project & Program Management: Lead special projects and cross-functional initiatives on behalf of leadership; track milestones, coordinate workstreams, and report status to senior stakeholders.
• Budget & Financial Oversight: Manage departmental budgets, process purchase orders, oversee vendor contracts, and ensure financial compliance.
• Relationship & Stakeholder Management: Build and nurture relationships with key internal and external stakeholders; manage the executive's pr

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Client Site - Non-Accenture Facility

SKILL AND QUALIFICATIONS: • At least 5 years of Executive Assistant or senior administrative experience • Expert-level proficiency with Google Workspace or Microsoft Office Suites • Flexible to strong CL10’s only, not CL8

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.