DE032222-Quality Auditing Specialist

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Specialist WORK SETUP: Return to Office RESPONSIBILITIES: • Responsible for coordinating and guiding the Quality team to ensure focus on Quality and CSAT performance. • This position needs to drive high client satisfaction by managing overall Quality and CSAT performance • This position increases employee satisfaction through accurate, adherence and compliance tracking and enhances company profitability through utilization optimization and intra-day analysis. • Manages internal and external audit with processes and controls. • Responsible for the development of resources under his/her span • Trained on Lean and Six Sigma Principles. Six Sigma yellow belt Certified • Ability to perform process mapping and documentation • Manages 2 or more deals with atleast 10 Quality Analysts • Effectively manage relationships with senior management, clients and own teams, to the highest level of integrity and professionalism. • Provide Operations Director/Managers with input on possible resolutions and recommendations. Provide solutions to escalated issues and updates on account SLA concerns. • Provide Operations Director/Managers with input on possible resolutions. Provide solutions to escalated issues and updates. • This position would be responsible for the performance management of all employees reporting directly / indirectly under him / her. • Develop programs/modules/projects or other initiatives for Quality Team’s development and efficiency • Participate in customer presentations, client calls, and quarterly business reviews to represent the Quality department. • Analyze, create, document, and deploy standardization and continuous improvement processes for the project on any but not limited to the following: agent and management processes, end-to-end performance management cycle, communication strategy, delivery solution and client services OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Project/Team Location: Quezon Gateway Tower 2

SKILLS AND QUALIFICATIONS: • 5 to 7 years of solid experience; 3 years of supervisory experience • No domain • Telco background preferred.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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