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Job description
Team: Others
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Care Delivery in the United States.
This leadership role sits at the center of a fast-scaling behavioral health organization focused on integrating mental health support into oncology care environments. The position is responsible for overseeing care manager teams delivering high-impact, patient-centered services within clinical settings. It combines operational leadership, people management, and data-driven performance optimization. The role requires close collaboration with clinical leaders, operations, and product teams to ensure consistent care quality and scalable delivery systems. It is both strategic and hands-on, requiring a leader who can operate comfortably across analytics, frontline execution, and team development. The environment is fast-moving, mission-driven, and built around expanding access to care for highly vulnerable patient populations.
Accountabilities:
- Own end-to-end performance of behavioral health care manager teams, including engagement, productivity, clinical outcomes, utilization, and client KPIs, using data to drive accountability and continuous improvement.
- Translate the care model into scalable operational workflows, staffing frameworks, productivity standards, and performance targets to ensure consistent execution across teams and partners.
- Build and refine operational systems, quality assurance programs, and process improvements that enhance care delivery, efficiency, and patient experience.
- Lead workforce planning, budgeting alignment, and productivity modeling in partnership with finance and people teams to ensure operational and financial sustainability.
- Oversee hiring, onboarding, and development of care managers and team leads while fostering a high-performance, retention-focused team culture.
- Partner with clinical leadership and cross-functional stakeholders to ensure fidelity to care models, strong patient outcomes, and alignment with organizational goals.
- Support client-facing operational performance, ensuring reporting accuracy and maintaining strong delivery standards across partnerships.
- 8+ years of experience in behavioral health, clinical operations, or care delivery environments, with direct leadership of care teams in virtual or hybrid models.
- Proven experience managing and scaling teams, including developing managers or lead-level staff and driving accountability for team outcomes.
- Strong operational and analytical skills, with the ability to interpret data, build performance frameworks, and translate insights into action.
- Experience working with budget management, workforce planning, and operational efficiency in a healthcare or care delivery setting.
- Background in collaborative care, integrated behavioral health, oncology, or value-based care models is strongly preferred.
- Excellent communication and leadership skills, with the ability to influence across clinical, operational, and technical stakeholders.
- Degree in counseling, social work, psychology, or a related behavioral health field preferred, or equivalent relevant experience.
- Competitive compensation aligned with leadership responsibility and healthcare market standards.
- Comprehensive health, dental, and vision insurance coverage.
- Opportunity to work in a mission-driven organization improving cancer patient mental health outcomes.
- High-growth environment with strong career development and leadership advancement opportunities.
- Collaborative, cross-functional culture with close exposure to clinical, product, and operations teams.
- Flexibility in work arrangements depending on role and organizational needs.
- Participation in building scalable care delivery systems with real-world patient impact.
Requirements:
Benefits:
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