Director of Product Management - Data & AI Platform Security

• Strategic Leadership & Vision
  • Define and drive a multi-year strategy and product vision for Vault product bundle aligned with ServiceNow's platform and business priorities.
  • Lead ServiceNow's Customer Zero adoption of Vault security capabilities influencing internal usage patterns and enterprise-scale best practices.
  • Partner with executive leadership to articulate progress outcomes and business value to internal and external stakeholders.
• Product Strategy Roadmap & Delivery
  • Own the Vault Security product bundle roadmap including prioritization sequencing dependencies and delivery outcomes.
  • Translate complex requirements across the ServiceNow Vault product bundle including encryption data privacy log export service code signing & AI native Vault console into clear functional specifications and engineering deliverables.
  • Champion AI-native features agentic workflows and automation-driven security capabilities that modernize enterprise risk management.
  • Ensure solutions are scalable resilient automated and deeply integrated with the ServiceNow platform and AI ecosystem.
• Cross-Functional Leadership
  • Act as the central point of coordination across SecOps Identity & Authentication Platform Security Engineering Audit Risk legal P&P and Compliance teams.
  • Lead cross-functional planning forums to define requirements integration patterns release plans and adoption strategies.
  • Influence decision-making across security product engineering and business stakeholders without direct authority.
• Domain & Technical Expertise
  • Experience in leveraging or critically thinking about how to integrate data security & AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
  • Apply deep expertise in data AI security and cybersecurity frameworks including but not limited to SOX ITGC NIST ISO CMMC privacy regulations vendor risk operational resilience and the EU AI Act.
  • Guide architectural decisions related to data security agentic systems authorization models protocol security data protection and platform access controls.
  • Evaluate data models integrations system architecture and implementation quality to ensure long-term platform integrity.
• Change Management & Adoption
  • Drive global enablement through training documentation communication and adoption programs.
  • Define and track KPIs and success metrics for adoption utilization risk reduction and business value realization.

• Shape how global enterprises secure data AI and autonomous agents at scale.
• Influence regulatory readiness and compliance outcomes for customers operating in highly regulated environments.
• Modernize the data & AI Security experience-simplifying workflows improving decision-making and accelerating platform adoption.
• Directly support ServiceNow's mission to make workflows smarter more secure and more resilient.
• Scale monetizable product to 1B revenue in next 3 years

• 13-18+ years of leadership experience in data & AI security data privacy encryption authorization and data security.
• Deep expertise in data security agentic systems and regulatory frameworks.
• Proven experience designing and operating enterprise data security programs.
• Demonstrated history of building mentoring and leading high-performing teams.
• Strong customer-first mindset with the ability to balance innovation risk and usability.
• Experience with process automation and AI-driven security workflows.
• Strong analytical and systems-thinking skills including exposure to AI & data security tactics.
• Ability to clearly communicate complex technical and regulatory concepts to executives customers and cross-functional partners.

• Experience working with or building on the ServiceNow Platform.
• Background in AI security product management for enterprise or platform-scale solutions.
• Experience operating in highly regulated global enterprise environments.
• Local to Santa Clara CA headquarters office

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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