Director Sales Solution Engineering

About the Role 

The Director of Sales Solutions Engineering is a senior technical and commercial leader within Pager Health’s Sales organization. In this role you will serve as the primary technical expert across the sales cycle — partnering closely with Sales leaders Product Finance and Engineering to design solutions that address complex customer requirements and close strategic deals.  As the technical product SME for the Sales org you will drive thought leadership deliver compelling product demonstrations and bring market intelligence to both internal stakeholders and external prospects. You will play a defining role in shaping how Pager Health is positioned and perceived in the healthcare market. 

What You'll Do 

Technical Expertise & Industry Leadership 

• Serve as the organization’s foremost technical authority on healthcare IT bringing deep fluency in regulatory requirements clinical workflows and emerging technologies. Proactively monitor trends in healthcare IT and share intelligence with internal teams to inform product strategy and competitive positioning. Stay on top of competitive landscape and changing market dynamics.  

Sales Support & Opportunity Development 

• Partner with the Sales team to qualify and advance opportunities across the healthcare sector. Provide technical insights lead product demonstrations and respond to prospect inquiries related to implementation integration security and scalability. Help the team close complex deals by translating technical capability into business value. 

Solution Design & Customer Discovery 

• Work directly with prospects and customers to uncover requirements and pain points. Translate those needs into tailored technical solutions customizations and integration designs. Collaborate with Product and Engineering to communicate customer requirements back into the roadmap and advocate for healthcare-specific product enhancements. 

Product Demonstrations & Presentations 

• Design and deliver compelling iterative product demonstrations that illustrate how Pager’s solutions close care gaps accelerate speed to care drive member engagement and improve operational efficiency. Tailor each presentation to the specific audience and use case. 

Stakeholder Relationship Management 

• Build and sustain trusted relationships with senior stakeholders at healthcare organizations and payers — including IT decision-makers clinicians and administrators. Act as a strategic advisor who understands their goals constraints and desired outcomes and who consistently delivers credible actionable technical guidance. 

RFP / RFI Response 

• Lead the technical components of RFP and RFI responses. Develop solution architectures contribute to proposal narratives and ensure that Pager Health’s technical differentiation is clearly and compellingly articulated. 

Regulatory & Industry Awareness 

• Maintain current knowledge of healthcare compliance standards (HIPAA HITECH and related regulations) and emerging trends in healthcare IT. Proactively share updates and implications with the sales team and internal stakeholders to ensure Pager’s positioning remains current and credible. 

Cross-Functional Collaboration 

• Coordinate with Marketing Product Management and Customer Success to ensure consistent messaging and a seamless customer experience. Surface customer feedback and market insights to help shape product strategy roadmap prioritization and go-to-market positioning. 

Qualifications: 

Education: 

Bachelor’s degree in Business Healthcare Administration Health Informatics Health Information Management or a related technical field required. Master’s or advanced degree strongly preferred. 

Industry Knowledge: 

Deep understanding of the healthcare industry including healthcare IT systems EHR platforms Health Information Exchange (HIE) health informatics and regulatory frameworks (HIPAA HITECH interoperability standards). 

Technical Proficiency: 

Hands-on experience with healthcare-related technologies and platforms including EHR systems HIE infrastructure and telemedicine / virtual care solutions. 

Solutions Engineering Experience: 

Extensive background in sales engineering or solutions engineering within the healthcare sector with a demonstrated ability to lead technical sales cycles from discovery through close. 

Customer Engagement: 

Strong skills in customer discovery relationship management and trusted-advisor positioning. Able to build confidence with both technical and non-technical stakeholders across clinical IT and executive audiences. 

Regulatory Compliance: 

Working knowledge of HIPAA HITECH and other healthcare data privacy and compliance standards. Comfortable advising customers on compliance considerations in the context of implementation and integration. 

Problem-Solving: 

Strong analytical and solution design skills. Able to assess complex ambiguous customer requirements and design practical scalable technical solutions. 

Communication: 

Exceptional ability to translate complex technical concepts into clear compelling narratives for non-technical audiences — in presentations proposals and executive conversations. 

Cross-Functional Collaboration: 

Proven track record of working across Product Engineering Sales Marketing and Customer Success to align technical solutions with commercial goals and customer outcomes. 

Business Acumen: 

Solid understanding of healthcare business models payer economics revenue cycle dynamics and the organizational factors that drive purchasing decisions. 

For Colorado Nevada New York and Washington DC-based employment: In accordance with the Pay Transparency laws the salary range for this position is $180000 to $190000. The compensation package includes medical dental vision financial generous PTO stipends for professional development and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience skills certifications and geographic location. The range listed only applies to Colorado Nevada New York and Washington DC. 

What We Do

Pager’s virtual care platform enables healthcare organizations to help their members and patients navigate the entire healthcare journey with a personalized connected care experience. By bringing together clinical and service teams onto a unified collaborative communication platform Pager enables delivery of a complete set of virtual care services including triage telemedicine appointment scheduling prescriptions labs and care advocacy to help your members make better health and benefits decisions. Pager was founded in 2014 in New York City and its platform supports over 15 million people across the United States and Latin America. For more information visit pager.com.

Why Work With Us

Our teams are made up up passionate individuals who care about our mission and enjoy working together! At Pager you'll have the opportunity to shape and stretch your own career while making a real impact in today's healthcare landscape!

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