Job Description
At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Build the systems onboarding and learning programs that make every Klaviyo engineer productive from day one—and more effective every quarter. You’ll design an AI‑first onboarding and enablement experience standardize “how engineering works” at Klaviyo and run experiments that measurably improve developer velocity quality and satisfaction. The result: faster ramps fewer friction points and a culture of continuous improvement across R&D.
You’ll help every engineer at Klaviyo move faster with more confidence—by design not by accident. If you love building systems that enable outsized impact and enjoy teaching others how to win this is the role. This IC role sits at the heart of engineering effectiveness. You’ll partner closely with Developer Infrastructure Eng Leadership HRBP Recruiting/RCs L&D Security and peers in Engineering Operations (e.g. Tools & Metrics) to translate insights into programs tAI ooling and rituals that help teams deliver.
How you’ll make a difference
- Own engineering team onboarding and time-to-impact. Design and run a Day 0 through Day 30/60/90 onboarding experience that is AI-first by default including environments access labs first PRs and success metrics. Reduce time-to-first-impact and ensure a consistent high-quality ramp for new engineers in close partnership with L&D.
- Enable embedding AI into daily engineering workflows like backlog and PR synthesis and incident summaries. Partner closely with Developer Infrastructure and Engineering Leadership to operationalize AI in ways that align with platform direction. Pilot tools measure adoption and impact and share playbooks that lift team productivity.
- Codify how engineering works. Build and maintain living training and documentation that explain our engineering systems development lifecycle code review norms CI and release practices and incident hygiene so teams can move fast in the same direction.
- Design and scale technical learning programs. Create pilot and iterate on learning paths workshops demos and lunch-and-learns that build fluency in AI and emerging technologies. Use stakeholder input and program data to continuously improve and scale what works.
- Enable engineering manager effectiveness. Translate Klaviyo’s leadership expectations to Engineering. Design and deliver learning and enablement for Engineering Managers focused on how engineering operates including planning and execution norms tooling metrics onboarding new team members and leading effectively within Klaviyo’s engineering system. Partner with HRBP and L&D to diagnose the needs and customize content specific to technical leadership.
- Facilitate high-impact live learning. Lead engaging audience-appropriate learning sessions for engineers and engineering managers incorporate feedback and evolve content to maximize relevance and impact.
- Define and track enablement success. Establish north-star metrics and success criteria for onboarding learning and productivity initiatives. Use data qualitative feedback and experimentation to assess impact surface trade-offs and recommend next steps.
- Partner on onboarding delivery and iteration. Facilitate engineering onboarding on a rotating basis ensure smooth execution and share feedback with onboarding DRIs. Maintain and evolve onboarding documentation content and training materials.
- Strengthen the recruiting-to-onboarding handoff. Partner with Recruiting and RCs to align competencies interview assessments and starter projects so new hires are set up to succeed from day one.
- Elevate engineering culture and learning. Enable tech talks internal workshops and communities of practice that spread best practices reinforce learning norms and raise the bar on craft and collaboration. Partner closely with HRBP EBP and Engineering Leadership.
- Communicate clearly and consistently. Craft timely high-quality communications for engineering programs and initiatives including announcements updates and internal resources ensuring clarity consistency and discoverability.
Who you are
- Technical practitioner and systems thinker. You’ve been an engineer or worked very closely with engineering; you understand IDEs Git CI/CD testing and can break down technical systems for others. You care about measurable impact reliability and developer productivity.
- Operator‑teacher. Clear writer and facilitator who creates clarity reduces ambiguity and equips others with crisp guidance examples and artifacts.
- Outcome‑oriented and accountable. You model ownership intensity and urgency; you push work to closure and measure results not just activity.
- Collaborative across functions. Comfortably partners with Eng Leaders Dev Infra Product HRBP Recruiting/RCs L&D and Security; aligns to Klaviyo values and is motivated by winning as a team..
- Preferred experience (guidance not gates): 5–8+ years across software engineering developer productivity/enablement platform/dev‑tools or engineering operations; experience designing onboarding/bootcamps or developer education is a plus.
Nice to haves
- Experience measuring and improving developer experience (e.g. review SLAs CI stability environment setup) and publishing impact metrics.
- Hands‑on with CI/CD and modern SDLC tooling; ability to script/lightweight automate workflows.
- Program design for learning (labs guilds workshops) and strong technical writing portfolio.
- Experience rolling out AI tools internally and establishing responsible‑use guardrails.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors including the applicant’s job-related skills relevant experience education or training and work location.
In addition to base salary our total compensation package may include participation in the company’s annual cash bonus plan variable compensation (OTE) for sales and customer success roles equity sign-on payments and a comprehensive range of health welfare and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career where you’ll be welcomed as your whole self from day one and supported with generous benefits we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy security bias awareness and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process you acknowledge that you have read understood and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race ethnicity citizenship national origin color religion or religious creed age sex (including pregnancy) gender identity sexual orientation physical or mental disability veteran or active military status marital status criminal record genetics retaliation sexual harassment or any other characteristic protected by applicable law.
Top Skills
What the Team is Saying
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI Klaviyo combines marketing automation analytics and customer service into one unified solution making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183000 brands like Mattel Glossier Daily Harvest and Liquid Death deliver 1:1 experiences at scale improve efficiency and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’ and we make up a diverse community united around shared values: We’re curious collaborative driven innovative fun and fully ourselves at work. No matter which team you join your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
03/29/2026
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