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Team: IT
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Engineering Manager (Communications Team) based in the United States.
This is a high-impact engineering leadership role focused on building and scaling mission-critical communications infrastructure. You will lead a backend engineering team responsible for powering document generation and multi-channel customer communications across email, SMS, and physical mail. The role blends hands-on technical contribution with people leadership in a fast-moving, cloud-native environment. You will help design and operate systems that ensure regulatory compliance, reliability, and scalability across highly sensitive customer communications. Working closely with Product, Compliance, Legal, and external partners, you will shape the roadmap for core platform capabilities. The environment is deeply technical, built on microservices, Kubernetes, and modern cloud infrastructure. This role is ideal for a leader who enjoys coding, system design, and mentoring engineers while driving complex distributed systems at scale.
Accountabilities:
- Lead and grow a team of backend engineers responsible for communications infrastructure, including document generation and notification services.
- Own end-to-end systems for document creation pipelines, templating, PDF rendering, and lifecycle management of communication assets.
- Architect and improve multi-channel delivery systems (email, SMS, physical mail), integrating with third-party providers and ensuring reliable delivery tracking.
- Design resilient failure-handling strategies, including retries, error classification, bounce/complaint management, and operational alerting.
- Ensure compliance-driven communication systems with full audit trails for regulatory disclosures and policy documents.
- Drive observability, monitoring, and operational excellence across distributed systems and delivery workflows.
- Collaborate across product, compliance, legal, and engineering teams to deliver roadmap initiatives and platform improvements.
- Contribute hands-on to backend services (~20% coding), including architecture decisions, code reviews, and production-level development.
- Mentor engineers, lead technical ceremonies, and foster a culture of continuous improvement and ownership.
- Bachelor’s degree or equivalent practical experience.
- 8+ years of software engineering experience, including at least 3+ years in engineering management roles.
- Strong hands-on experience in backend development (Go preferred).
- Experience designing and operating distributed systems in cloud environments (Kubernetes and GCP or similar).
- Strong understanding of microservices architecture, APIs (REST/gRPC), and asynchronous messaging patterns.
- Experience with relational databases (PostgreSQL or similar) and strong SQL skills.
- Familiarity with containerized development (Docker) and modern CI/CD practices.
- Ability to contribute production code and stay technically hands-on in complex systems.
- Experience with system reliability, SLAs, observability, and incident management.
- Strong leadership skills with proven ability to build, coach, and retain high-performing engineering teams.
- Excellent communication skills and ability to translate technical concepts for both technical and non-technical stakeholders.
- Experience leveraging GenAI developer tools to enhance productivity, improve delivery pipelines, and support engineering teams in adopting AI-assisted development practices while maintaining architectural and compliance standards.
- Competitive salary and equity package aligned with experience and role level
- Flexible remote work policy (open to remote candidates)
- Comprehensive medical, dental, and vision insurance with 100% employer-paid premium option
- Flexible PTO and parental leave policies supporting work-life balance
- Lifestyle stipend supporting physical, emotional, and financial wellbeing
- Strong focus on professional growth, learning, and internal mobility
- Inclusive, diverse, and employee-led culture initiatives
- Recognition as a consistently awarded workplace for culture and employee satisfaction.
Requirements:
Benefits:
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