Enterprise Customer Success Manager

As an Enterprise Customer Success Manager you will be a trusted advisor to key named/strategic customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements implementing and onboarding new customers conducting product training driving adoption and retention and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams as well as our program counterparts to drive a successful program.

This role works with stakeholders across the company in Sales Support Marketing Product Engineering and Finance.

What You'll Do:

• Manage all post-sales activity for Enterprise customers through strong relationship-building product knowledge planning and execution
• Manage complex integration cycles relationship with each Enterprise customers; developing key relationships and executing within customer subteams (Finance HR etc.)
• Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
• Work closely with your Account Executive counterpart to develop a joint success plan for your customers
• Constantly assess “health checks” for your customers to drive satisfaction adoption retention and reduce churn
• Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
• Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
• Work closely with Product and Engineering on identification/tracking of enhancement requests
• Handle escalations and work across teams to resolve issues
• Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

What We're Looking For:

• 5+ years of experience in Enterprise Customer Success Management
• Excellent project management and organizational skills in a high pressure environment working with high value customers
• Be able to prioritize tasks and initiatives in a fast-paced environment as well as problem-solve
• Attention to detail is a must
• High energy go-getter with fresh ideas who takes the initiative to get things done
• Bachelor’s degree preferred or similar working experience

How does Navan ensure its pay and bonus plans are competitive?

What We Do

Navan (Nasdaq: NAVN) is the leading all-in-one business travel payments and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation with 24/7 support along the way Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Why Work With Us

At Navan we’re never satisfied with the status quo and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.

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