Field Liaison - Patient Access

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Field Liaison - Patient Access in the United States.

This role serves as a critical bridge between field teams, healthcare providers, manufacturers, and internal operations to ensure smooth patient access to prescribed therapies. You will act as a subject matter expert on reimbursement processes, patient support workflows, and complex access challenges impacting treatment continuity. The position focuses on resolving high-touch clinical and reimbursement issues while supporting program implementation and ongoing utilization strategies. Operating as a key point of contact for external stakeholders, you will build strong cross-functional relationships and ensure timely resolution of escalations. You will also contribute to data analysis, reporting, and trend identification to support business reviews and program optimization. This is a highly collaborative, fast-paced role requiring both analytical and relationship-building expertise in the healthcare access ecosystem.

• Serve as the primary liaison and subject matter expert for field teams, prescriber offices, health plans, manufacturers, and patients regarding complex reimbursement and access issues.
• Interpret and apply reimbursement policies to resolve dispensing, referral, and coverage challenges impacting patient access.
• Support implementation of patient support programs and field initiatives through training, education, and process guidance.
• Coordinate with internal and external stakeholders to ensure continuity of therapy and identify affordability or access solutions.
• Gather, analyze, and prepare case-level and trend data for Quarterly Business Reviews (QBRs), reporting, and regulatory or manufacturer requirements.
• Provide ongoing support for program workflows, special projects, and process improvements related to patient access and reimbursement.
• Act as escalation point for complex or high-impact cases requiring advanced troubleshooting and stakeholder coordination.
• Build and maintain strong relationships with field teams and external partners to ensure alignment and effective communication.

Requirements

• Associate or Bachelor’s degree preferred, or equivalent relevant experience.
• 2–4 years of experience in healthcare, pharmacy benefits management (PBM), patient support, or reimbursement operations.
• Strong understanding of medical insurance terminology, reimbursement processes, and access pathways.
• Experience working in fast-paced, high-volume healthcare support environments.
• Demonstrated ability in customer service resolution and stakeholder communication.
• Strong analytical, research, reporting, and documentation skills.
• Advanced problem-solving and troubleshooting abilities with strong attention to detail.
• Proficiency in Microsoft Office applications, especially Excel and reporting tools.
• Ability to manage multiple priorities while maintaining accuracy and responsiveness.
• Strong interpersonal skills with the ability to collaborate, train, and support cross-functional teams.

Benefits

• Remote work opportunities across the United States.
• Competitive salary and performance-based compensation.
• 401(k) retirement plan with company matching.
• Comprehensive medical, dental, and vision insurance coverage.
• Paid time off (PTO) and paid holidays.
• Tuition reimbursement and career development opportunities.
• Employee assistance programs and wellness initiatives.
• Health savings account (HSA) and flexible spending account (FSA) options.
• Telemedicine access for virtual healthcare consultations.
• Life insurance, short-term and long-term disability coverage.
• Adoption assistance and employee discount programs.
• Inclusive and supportive work environment focused on professional growth.