Field Service Technician (Shenzhen)

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

As a 3D Printer Field Service Technician and member of the Formlabs Services team, you'll resolve technical issues, investigate machine errors, and evaluate printer logs on and off-site. Onsite, you’ll perform visits to train and onboard new partners and customers, as well as repair and maintain their 3D printers. Offsite, you’ll assist Formlabs’ partners and customers with technical issues via email and phone. 

If this sounds like an exciting opportunity for you to use your technical expertise and you’re willing to travel to resolve 3D printer issues hands-on, join us as our 3D Printer Field Service Technician!

The Job:

• Technically support our partners and customers in resolving issues with their 3D printers by email and phone
• Perform on-site 3D printer installations, on-boarding, training, repairs, and maintenance for partners and customers in the field
• Help partners deliver outstanding service to their customers 
• Collaborate on solving technical issues with our global engineering team using English language

You:

• Have a degree or working experience in Mechatronics or a similar field
• Have at least an intermediate level of English proficiency, both written and spoken
• Can quickly resolve technical issues, troubleshoot, test, and repair hardware
• Enjoy connecting with people and are a great listener
• Customer-oriented mindset
• Are comfortable and conscientious when speaking on the phone
• Can autonomously manage your time and workload

Bonus Skills:

• Previous experience as a Field Service Engineer
• Experience with Additive Manufacturing
• B2B or B2C service experience
• Passion for 3D printing and emerging technologies
• Experience in a fast-growing startup environment

We Offer:

• Shares in the company (we’re a Unicorn company)
• Development opportunities both in-house and off-site
• Unlimited 3D prints
• Fun team events

Perks are subject to adjustments and may vary from team to team.

We build amazing things.  Come join us!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.