Global Clinical Care Navigator (LCSW, LMFT, LPC) - English + Arabic

Spring Health · Remote

Company

Spring Health

Location

Remote

Type

Full Time

Job Description

Our mission: eliminating every barrier to mental health. 
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 
 
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

We're currently looking for mental health professionals to join our Global Clinical Care Navigation team! Masters degree in a behavioral health field required and LCSW, LMFT, LPC or equivalent independent licensure preferred. This Global Clinical Care Navigator will assist our members across the globe! This position is fully remote but applicants must be located within the US and be willing to work alternate timezone/schedule. 

Working hours for this opportunity: 

Monday - Friday 1am-9am EST (10pm-6am PST) so we are able to best serve our members in the UAE & Egypt!

What you'll be doing:
  • Utilize active listening and written communication skills to interact with members in the US & the UAE & Egypt by phone, chat, and email in both English and Arabic.
  • Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns.
  • Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up.
  • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health therapy provider, external benefits, or community resources).
  • Synthesize information that must be gathered from various sources and apply good clinical judgement in order to make determinations about interventions, follow up, and ongoing support needs. 
  • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
  • Interact with multi-disciplinary teams such as care support, provider operations, and customer success, to ensure a smooth member experience.
  • Participate in staff meetings, case consultations, and trainings.
  • Translate member-facing communications into member’s preferred language. 
  • Assist with onboarding and mentoring new team members.
  • Assist with special internal projects as well as customer-facing initiatives, as assigned and available. 
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

  • Fluent in Arabic
  • LCSW, LMFT, LPC, or licensed psychologist.
  • Minimum of 2+ years of direct clinical care experience.
  • M-F schedule; 2nd or 3rd shift regular scheduled hours may be required. 
  • Knowledge of CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
  • Excellent listening, written and verbal communication skills and comfortable interacting with members worldwide.
  • Multi-cultural awareness and bilingual (written and spoken) in English and Polish.
  • Acknowledge and embrace diversity and inclusion.
  • Some roles may require alternative hour schedules (3 weeks of training during business hours is standard). 
  • Motivated to go above and beyond for members to provide a high-touch experience.
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
  • Able to multi-task and context switch!

The target salary range for this position is $75,000-$95,000 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

 

Benefits provided by Spring Health:
Focus on total health including:
  • Generous medical, dental, vision coverage available day 1 + access to One Medical
  • 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Flexible paid time off in addition to 12 paid holidays throughout the year
  • $500 per year Wellness Reimbursement
  • Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
Supporting you and your family:
  • 4-4.5 months of fully paid parental leave
  • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
  • Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience.
Supporting you financially through:
  • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
  • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
  • Employer sponsored 401(k) match of up to 2% after 90 days of employment
Creating a culture you can thrive in:
  • Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done.
  • Up to $1,000 Professional Development Reimbursement per calendar year. Any requests over $250 must be requested for pre-approval prior to enrollment by sending an email to the People Team.
  • $200 per year donation matching to support your favorite causes
Hypergrowth meets impact

What to expect working here:

  • You will be held accountable to an exceptionally high bar and impact.
  • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact.
  • You will be challenged to set and protect your own boundaries.
  • You will create processes & products that have never existed before.
  • You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be.
  • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows.

And...

  • You get to be surrounded by some of the brightest minds in the field.
  • You get to learn and grow at an extremely accelerated pace.
  • You will experience transparency, integrity, & humility from leadership.
  • You will be empowered to constantly challenge the status quo.
  • You get the space to experimentation & innovation.
  • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly.
  • You will become more resourceful and resilient.
  • You get to be part of a winning team that opens doors in the future.

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our privacy policy: https://springhealth.com/privacy-policy/

Apply Now

Date Posted

01/13/2023

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