Lead Product Manager - Trust & Safety

Whatnot (YC W20) is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re one of YC’s top companies and one of the fastest growing marketplaces ever. We’re laser focused on creating an exceptional software company, team, and place to work. You can read our principles here.

Our mission: enable anyone to turn their passion into a business and bring people together through commerce. We’re building the future of ecommerce; an interactive community where creators can make a living off their passion.

Did we mention we’re growing? In January 2021, Whatnot had 10 ambitious employees. We started 2023 with 350+ employees and are continuing to grow. We’re hiring forward thinking problem solvers across all functional areas. We recruit thoughtfully, can adapt quickly, and are scaling fully remotely.

The e-commerce experience has been static for 20+ years and is one of the largest opportunities for disruption in the startup space today. Livestream shopping is a $300B GMV market in China and has grown 100% YoY. Retail is a $5T market opportunity!

We’re looking for an experienced product leader to build platforms, tools and products that will keep our community safe. You will work on a unique set of problems across community and commerce. You will work on identifying and preventing trust & safety risks on our platform, and informing our platform policies. You will be the face of Trust & Safety within the company and drive cross-functional collaboration across multiple teams including product, engineering, operations, policy, analytics, and legal. We are looking for someone who has a strong bias towards action, is excited to work in an ambiguous problem space, and wants to build 0 → 1 solutions and systems from scratch.

• Drive the product roadmap, product strategy and roadmap execution
• Define product requirements & work with engineering, design and broader team to bring our roadmap to market at lightning speed
• Clearly communicate roadmap, progress, and insights to key teams and stakeholders
• Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace
• Take ownership of any major blocker to the company’s success
• Drive strategic initiatives across the company as needed

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

• You have 5+ years product management experience, at a technology company
• 1+ years of experience in trust and safety, and risk management roles
• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations
• Comfort working exceptionally fast in an ambiguous work environment
• Proven ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment

• Startup experience at a high-growth company
• You have commerce or marketplace experience

• Competitive base salary and stock options
• Unlimited Vacation Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Whatnot covers 99% of employee premium costs, and 75% of dependent care premiums for Medical
  • Dental and Vision sponsored 100% by Whatnot for employees and dependents
• Work From Home Support
  • Laptop provided by Whatnot and home office setup allowance
  • $450 work-from-anywhere quarterly allowance for cell phone and internet
• Care benefits
  • $1,350 quarterly allowance on food
  • $1,500 quarterly allowance for wellness
  • 16 weeks Paid Parental Leave and gradual return to work
  • $5,000 annual allowance towards Childcare
  • $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Professional Development
  • $2,000 annual benefit to invest in your professional development
• 401k offering for Traditional and Roth accounts provided by Betterment
  • Employer matching contributions of 100% of up to 4% of contributions on base salary