Lead Program Manager

• Own the evolution governance and continuous improvement of the Edge-Out and Upgrade GTM playbook.
• Expand best practices frameworks and processes to support Local SFU and MDU New Build programs.
• Maintain documentation methods and procedures to ensure consistency scalability and organizational readiness.

• Drive end-to-end launch readiness across B2C/B2B Sales Construction PMO Procurement Product Marketing Government Affairs Legal GTM Telecom (rate center launches) and Field Operations.
• Align stakeholders on strategy milestones dependencies and execution plans.
• Lead recurring market launch meetings to ensure accountability risk mitigation and progress tracking.

• Partner with OMS teams to deliver construction forecasts validate release readiness and communicate service availability.
• Provide strategic guidance on operational efficiencies and process improvements to enhance execution effectiveness and customer experience.
• Ensure readiness across all launch components including infrastructure sales enablement and customer engagement.

• Lead research and working sessions to identify growth opportunities including:
  • Sales strategy and performance
  • Consumer demand insights
  • Competitive landscape assessments
  • New Build growth initiatives (e.g. Local Events and Affiliate Programs)
• Partner with Market Development New Build Sales and B2B teams to support long-term expansion planning.
• Balance market competitiveness operational feasibility and resource constraints to enable scalable growth.

• Partner with GTM Acquisition and Marketing teams on lead generation landing page development and performance optimization.
• Analyze pre- and post-launch data to assess campaign effectiveness and improve future outcomes.
• Collaborate with cross-functional partners to define and align offer strategies across New Build programs.

• Deliver weekly KPI reporting and program performance updates.
• Provide data-driven recommendations to inform strategic decisions and continuous program improvement.

• 7+ years of experience in program management GTM strategy telecommunications or related field

• Proven experience leading complex cross-functional programs from planning through execution

• Strong analytical problem-solving and decision-making skills

• Exceptional stakeholder management and communication skills including executive-level presentations

• Experience working with large-scale operational or infrastructure-driven programs

• Experience in telecommunications broadband or New Build (SFU/MDU) environments

• Familiarity with construction lifecycle market launches or rate center activations

• Experience with GTM strategy customer acquisition and growth programs

• Ability to translate data insights into actionable strategies

What We Do

We Make a Difference Because We Are the Difference! At Optimum we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers we're building the future of connectivity through innovative services like Optimum Fiber Internet Optimum TV and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers curious leaders and collaborative problem-solvers united by a culture that values inclusion innovation and impact. At Optimum every voice matters every idea counts and every team member has the opportunity to grow lead and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact ensuring that our efforts resonate far and wide. From our products and services to our community impact we are creating connections driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!

Why Work With Us

Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network reimagining our products and building a culture where people thrive. With nearly 4.5 million customers across 21 states we’re transforming fr

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