Lifecycle Operations Manager

The role

The Lifecycle Marketing Operations Manager is an experienced Braze campaign architect responsible for asset development audience segmentation and campaign quality assurance in multiple marketing communication channels including: email SMS push and in-app messaging. With a strong focus on both campaign execution and stakeholder collaboration the ideal candidate has superior attention to detail and time management skills as well as the ability to understand business needs & objectives in order to consistently deliver pristine on-time work. The LCM Ops manager will work closely with LCM strategists to recommend features design tests and review strategy to achieve shared OKRs. 

What you’ll do:

• In collaboration with a Lifecycle Marketing Strategist execute large and/or complex data-driven marketing initiatives utilizing a campaign management tool; perform activities such as campaign architecture audience selection trigger qualification suppressions segmentation and arbitration
• Develop canvas/asset templates segments and playbooks for repetitive or turnkey projects. Train others and own the coding/building approval process and deployment of daily monthly and ad-hoc content-focused lifecycle marketing campaigns; contribute strategic thought leadership to the team’s campaign testing & optimization strategies
• Deliver on lifecycle campaign execution deadlines in various marketing channels (e.g. Email Push In-App Messaging SMS etc.)
• Document and enhance processes best practices and FAQs. Develop enforce and perform quality control activities to ensure daily campaign deployment completes in a timely manner and the output is accurate and complete
• Produce campaign performance reports using analytically derived model outputs to share test outcomes highlight campaign business impact and inform future testing strategies
• Consolidate and confirm the accuracy of prospect and/or customer audience data when building campaign audience segmentation; this includes collaborating with LCM Technical Project Managers and/or cross-functional data partners
• Develop a strong relationship with strategic partners; you will act as a technical advisor to LCM strategists from planning all the way through reporting 
• Work with others on the Lifecycle Marketing team to understand and provide tactical feedback regarding campaign objectives data specifications technical requirements etc

What you’ll need: 

• Bachelor’s Degree ideally in Business Finance Marketing or a technical field (or equivalent professional experience) 
• 5+ years of HTML coding experience with hands-on experience building and deploying emails. Being able to code from scratch is not a requirement but comfort with manipulating templates is.
• Experience with marketing automation tools and/or ESPs (e.g. Braze Pardot Marketo Eloqua etc.)
• Experience proactively managing own workload and output 
• Strong interest to learn new tools with a natural curiosity 
• Diligent adherence to best practices and QA procedures with very strong attention to detail 
• Ability to communicate strategies results and insights effectively 
• Comfortable working independently with little or no supervision 
• Strong project management skills 

Nice to have: 

• Experience working directly with Data Analysts Software Engineers and Project Managers 
• Previous experience with Braze and Pardot is a strong plus 
• Understanding of A/B and multivariate testing standards 
• Knowledge of relational databases real-time event data data structures and querying language (e.g. select merge join group by etc) 
• Experience writing SQL statements for data extraction 
• Experience working with real-time web and app event data

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

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