Manager of Client Service

• Lead daily operations across UCC client service and order fulfillment teams.
• Ensure achievement of SLAs turnaround time quality and productivity targets.
• Manage and develop frontline leaders and senior associates.
• Identify and mitigate operational risk related to capacity quality and workflow.
• Partner with Product Technology Training and Quality teams on process and system changes.
• Own workforce planning including staffing levels skill mix cross-training and succession planning.
• Serve as escalation point for complex client and operational issues.
• Use operational data to drive efficiency cost-to-serve improvement and performance outcomes.
• Ensure compliance with internal controls regulatory requirements and company policies.

• Bachelor's degree or equivalent professional experience.
• 7+ years of progressive operations or client service leadership experience.
• Experience leading high-volume deadline-driven teams with defined SLAs.
• Demonstrated ability to manage and develop people leaders.
• Strong analytical problem-solving and decision-making skills.
• Effective written and verbal communication skills.

• UCC operations experience (search filing research or fulfillment).
• Experience in regulated or transaction-based service environments.
• Experience leading teams through system or process change.

• Operational execution
• People leadership and development
• Workforce planning
• Change management
• Client focus
• Continuous improvement

• Salary Band: Manager / Senior Manager - Operations (per company compensation framework)
• Base Pay: Determined by level experience internal equity and geographic market
• Incentive: Eligible for annual performance-based incentive program
• Benefits: Eligible for company standard benefits package

• Office-based or hybrid role as required.
• Occasional extended hours during peak volume periods or major initiatives.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards including Top Workplace USA Great Places to Work India and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing bonuses or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave tuition reimbursement referral bonuses and more.
• As business needs allow CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

What We Do

CSC is a global leader in providing business legal tax and digital brand services to companies around the world. With more than 8000 employees CSC operates in more than 140 jurisdictions delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach market-leading expertise and unmatched global reach.

Why Work With Us

CSC gives its employees the autonomy to innovate and problem solve to grow and to share their expertise and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.

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