Manager of Delivery & Operations

Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices - oh, and everyone's really nice. That's what people say about SailPoint. We're known as the company where everyone wants to work, and we have the awards to prove it. If you're passionate about outsmarting cybercriminals and working at a company where you can truly have an impact.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.
Experience a small-company atmosphere with big-company benefits

• Comprehensive medical, dental and vision plans
• Paid holidays and a flexible vacation policy
• Great technical and career growth opportunities

SailPoint is looking for a candidate to support our Customer Success Portfolio activities. This role will coordinate with every group within the Customer Success Delivery department (Community and Education, Customer Success Management, Professional Services, and Support) as well as Sales and Marketing to deliver a set of services designed to help SailPoint customers be successful in their Identity Security journey.
The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
Responsibilities:

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor KPIs
• Recruit, train and supervise staff
• Find ways to increase quality of customer service

Requirements:

• Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions
• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge.
• Ability to work in multiple time zones, specifically supporting the United States time zones.
• Proven work experience as Operations Manager or similar role
• Experience budgeting, forecasting, and measuring an organization using metrics
• Outstanding organizational skills
• Leadership ability
• Experience with spreadsheet software like Microsoft Excel and SmartSheets a strong plus
• Experience with Salesforce a strong plus
• Experience with SaaS based Security solutions a strong plus
• Ability to work independently and collaboratively in a remote environment
• Experience with SharePoint is a plus

An ideal candidate will also:

• Have experience in customer facing activities/engagement
• Have built out operational processes
• Participated in tool selection for operational needs
• Have mentored or coached a diverse team of technical/non-technical professionals
• Demonstrated ability to understand, support, technical/security solutions

Education:

• Bachelor's degree or equivalent experience, preferred, not required

Travel:

• This position requires up to 5% travel.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.