The role involves developing customer insights collaborating with teams to shape product strategies and driving initiatives from inception to delivery while communicating strategies to senior stakeholders.

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide - including Brex Rippling Navan Qantas SHEIN and many more - with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.
Proudly founded in Melbourne we have a team of over 2200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and you're motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here you'll tackle complex high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you let's build what's next.
About the team
The Product Strategy team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified intuitive and scalable products. As a team we thrive in a collaborative and fast-paced environment constantly iterating and pushing boundaries to deliver exceptional product experiences.
What you'll do
Airwallex is looking to grow our Global Product Strategy and Operations team to play a pivotal role in bridging the gap between our customers commercial and product teams. As a core member of the team you will get to directly contribute to the direction of Airwallex's product strategy proposition and to scale this function.
This role is based in SF
Responsibilities:

• Develop a thorough 'customer needs' understanding across customer segments regions and propositions through direct customer interviews competitor analysis and deep data analysis
• Collaborate directly with the product and strategic partnership teams to translate 'customer needs' into an effective and market-leading product and commercial strategy
• Deliver great product and experiences to market in close collaboration with sales marketing operations legal pricing with the right feedback loops to learn and pivot our product
• Leverage first principles problem solving skills to develop Airwallex's strategic 'big product bets' that is required to grow our business and unlock additional use cases
• Embed robust ways of working best practices and capabilities across product commercial and strategy teams to deliver on initiatives effectively
• Communicate key recommendations to senior stakeholders including the CEO VP Global head of product and other key product leaders
• Drive new initiatives and ideas from zero to one and work with the cross-functional stakeholders to deliver high quality product outcomes

Who you are

• 8+ years of experience in either a top-tier strategy consulting firm or a product strategy function at a fast growing tech company
• Self-starter that can identify and prioritise opportunities to focus on - You are willing to roll up sleeves and go deep into the assigned problem
• Track record of collaborating across teams - You can effectively partner with sales operations design marketing product and data analytics
• Strong written and spoken communication skills - you're able to articulate complex concepts in a simple way
• Strong analytical and first principles-led problem solving skills
• Technology financial services and experience in a high growth environment is good to have
• Bachelor's degree or equivalent with demonstrated academic achievement

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We don't regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.
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