Rapid7

Manager Renewal Accounts

Reposted 9 Hours Ago

Hiring Remotely in Boston MA USA

Remote or Hybrid

111K-150K Annually

Senior level

Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity

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The Role

The Manager Renewal Accounts leads a team focusing on renewal performance forecast accuracy and customer experience ensuring predictable retention while developing team members.

Summary Generated by Built In

Rapid7 is a hybrid work environment. We are evaluating candidates in the Boston area who are eager to lead a team three (3) days in-office and two (2) days remote. A commuter subsidy is provided.
About the role
We are seeking a strategic and execution-focused Manager Renewal Accounts to lead a team of Renewal Account Managers across multiple experience levels including Associate RAMs RAMs Senior RAMs and Team Leads. This leader is accountable for renewal performance forecast accuracy team development and consistent execution of Rapid7's renewal motion.
This role blends people leadership commercial accountability and operational rigor ensuring the team delivers predictable retention outcomes while providing a high-quality customer renewal experience.
Impact
The Manager Renewal Accounts plays a critical role in Rapid7's recurring revenue strategy by:

Owning retention performance and renewal execution across their assigned segment
Driving forecast accuracy inspection discipline and on-time deal closure
Developing and scaling Renewal Account Managers into confident commercial owners
Partnering cross-functionally to ensure alignment across Sales Customer Success Channel Finance and Operations

Key Responsibilities
People Leadership & Development

Lead coach and develop a team of Associate RAMs RAMs Sr. RAMs and Team Leads
Set clear expectations for role execution deal ownership and renewal accountability
Conduct regular one-on-ones performance reviews deal inspections and coaching sessions
Support career development progression and readiness for increased scope or leadership

Renewal Execution & Forecast Ownership

Own renewal outcomes and forecast accuracy for the team's book of business
Establish and enforce renewal inspection cadence deal hygiene and execution standards
Guide teams through complex or at-risk renewals escalations and negotiations
Ensure consistent application of renewal strategy pricing and policy governance

Operational Excellence

Ensure accurate forecasting and documentation in Salesforce Clari and internal reporting tools
Monitor renewal health risk signals and execution gaps across the team
Partner with leadership to identify trends systemic issues and improvement opportunities
Drive adherence to Rapid7's renewal processes timelines and operating rhythms

Cross-Functional Leadership

Partner closely with Sales Customer Success Channel Finance and Legal to deliver a unified renewal experience
Align on account strategy renewal risk mitigation and expansion opportunities
Represent the Renewal Account Management function in cross-functional discussions and initiatives

Enablement & Process Improvement

Reinforce renewal playbooks best practices and execution frameworks
Partner with leadership on enablement initiatives tooling improvements and process evolution
Support Team Leads and Sr. RAMs in elevating execution standards across the organization

Qualifications & Skills

6+ years of SaaS renewals account management or commercial ownership experience
2+ years of people leadership experience managing commercial or customer-facing teams
Proven success driving retention forecast accuracy and renewal execution at scale
Strong coaching communication and stakeholder management skills
Advanced proficiency in Salesforce Clari and forecasting tools
Strong analytical and operational mindset with a bias toward action and accountability
Cybersecurity or enterprise SaaS experience preferred

Key Competencies

Holds teams accountable to outcomes not activity
Builds strong capable renewal talent through coaching and clarity
Drives disciplined execution and predictable results
Operates effectively across Sales CS Channel and Finance
Balances customer experience with commercial rigor
LI: #MB2

About Rapid7
At Rapid7 our vision is to create a secure digital world for our customers our industry and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.
Protecting 11000+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity we're ready to help you take command of your career. Join us.
Rapid7 Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including but not limited to relevant work experience skills and certifications. We evaluate compensation decisions on a case-by-case basis and it is not typical for an individual to be hired at the very top of the salary range.
The salary range for this role in the US is:
$110500.00 - 149500.00 USD Annual
Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation equity and benefits (where applicable/eligible).
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or any other status protected by applicable national federal state or local law.

Top Skills

Clari

Salesforce

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The Company

HQ: Boston MA

2400 Employees

Year Founded: 2000

What We Do

At Rapid7 our vision is to create a secure digital world for our customers our industry and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11000+ customers against bad actors and threats means we’re continuing to push the envelope - just like we’ve been doing for the past 20 years. If you’re ready to solve some of the toughest challenges in cybersecurity we’re ready to help you take command of your career. Join us.

Why Work With Us

With our products research and open source communities we’re building a secure digital future for everyone. This means constantly learning and evolving in an industry that’s anything but stagnant. You’ll be faced with tough challenges and given the support to find creative solutions that drive our business and your career forward.

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Rapid7 Offices

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our default working model is hybrid with employees working three days per week in the office. This approach underpins our commitment to flexibility and adaptability while supporting our dedication to development teamwork and customer purpose.

Typical time on-site: 3 days a week