Job Description
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people companies and the planet.
The Role:
As Services Manager you will lead guide and develop a team of 10+ Consultants and Project Managers. You are responsible for driving successful deployments of the Celonis technology across our customers in various industry clusters across North America. This includes to drive services sales cycles incl. project scoping and service proposal creation and ensure strong customer engagement management.
You will partner cross-functionally to support all customer engagement efforts and will liaise frequently with the Sales and Value Engineering teams to ensure customer satisfaction loyalty and adoption of the Celonis platform.
The Work You’ll Do:
- Sales - position and sell the right services work closely and build trust with Sales and Value Engineering to support ACV land and expand motions; maximize services revenue and ensure utilization targets
- Delivery - manage portfolio of projects to success build relationships directly with largest/most strategic customers in region; ensure timely and high-quality deployments of the Celonis technology with a constant focus on driving measurable business impact and delivering tangible value that meet customer requirements accelerate time to first value and drive measurable business impact; communicate with stakeholders in Celonis’ largest customers handle escalations and navigate challenging situations with positive and balanced results; manage forecast and monitor resource capacity and utilization staffing appropriately all customer engagements
- Value and Adoption - Drive a value-focused mindset within the team ensure project governance to deliver rapid tangible improvements and fast ROI; drive adoption by ensuring comprehensive adoption plans are incorporated into each project including user onboarding training and knowledge transfer in collaboration with the Academy.
- Product - ensure a focus on deep product and technical knowledge that will provide thought leadership for our customers and best practice implementation and adoption of Celonis software especially in the area of new product introduction. Ensure that the Consulting team is fully enabled and leverages all product capabilities on customer deployments
- People - build support enable a high performance team; lead and manage a team of approx. 5-10 Celonis Project managers and Consultants specializing one or more industry verticals; proactively manage hiring attrition productivity morale resource allocation team motivation and training across the Consulting team
- Partners - build relationships with the strategic partners (and our partner managers) in the region to support our most important customers
- Practice - contribute to internal initiatives that make the organization better; recruit and develop a high-performing Program Manager and Consulting team developing career paths for team members that allow for growth and development within the Services organization and Celonis overall
The qualifications you need:
- 7+ years of experience in delivering high complex projects as a Program Manager or Program Director.
- Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics project
- Proven track record of leading complex transformational customer programs.
- Good understanding of the implementation of Celonis products at a level required to lead and direct Celonis Consultants and Project Managers
- Experience in managing professional services teams preferably in enterprise SaaS companies
- Experience of building relationships with sales teams involvement in deals
- Proven leadership in interacting with senior / executive level customers
- Experience in recruiting motivating and retaining top talent
- Excellent communication skills
Visa sponsorship is not offered for this role.
Total compensation package will include base salary + bonus/commission + equity + benefits (health dental life 401k and paid time off). Please note that the base salary range is a guideline and that the actual total compensation offer will be determined based on various factors including but not limited to applicant's qualifications skills experiences and location.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework mentorship programs and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships mental health counseling and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days where you receive paid time off to volunteer for community and environmental causes with your local office or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value The Best Team Wins We Own It and Earth Is Our Future—drive every decision.
About Us:
Celonis makes processes work — for people companies and the planet. Powered by process mining and AI the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and together with their partners build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich Germany and New York City USA with more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video.
Celonis Inclusion Statement:
At Celonis we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included able to speak up and knows their voice is heard - that's when creativity and innovation happen.
Your Privacy:
Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices
By submitting this application you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.
Please be aware of common job offer scams impersonators and frauds. Learn more here.
Skills Required
- 7+ years of experience in delivering high complex projects as a Program Manager or Program Director
- Proven leadership experience managing or leading teams focused on BI/analytics project
- Proven track record of leading complex transformational customer programs
- Good understanding of the implementation of Celonis products
- Experience in managing professional services teams in enterprise SaaS companies
- Experience of building relationships with sales teams
- Proven leadership in interacting with senior/executive level customers
- Experience in recruiting motivating and retaining top talent
- Excellent communication skills
What the Team is Saying
Celonis Compensation & Benefits Highlights
- Parental & Family Support—Policies provide day‑one eligibility with 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers including adoptions. Feedback suggests this is a standout recently revamped program positioned in a top‑tier bracket.
- Equity Value & Accessibility—All full‑time employees receive equity grants with annual refreshes and merit awards and an “education kicker” grant is offered for each child born to or adopted by an employee. This breadth suggests accessible ownership with ongoing potential value.
- Leave & Time Off Breadth—Offerings include unlimited PTO in applicable regions generous global PTO paid holidays and sick days wellness days and paid Impact Days for volunteering. Hybrid work and flexibility further support time away.
Celonis Insights
What We Do
Celonis makes processes work — for people companies and the planet. Powered by process mining and AI the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and together with their partners build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich Germany and New York City USA with more than 20 offices worldwide. # Approximately half of the top 200 companies of the Forbes Global 2000 are Celonis customers. # More than 30% of the Fortune Global 500 and more than 25% of the Fortune 500 are Celonis customers. # To date Celonis customers have realized more than $8 billion in value and identified more than $18 billion in value. Celonis has been recognized as: # Germany’s most valuable startup and one of the most valuable in New York City # One of the world’s 50 most valuable private companies # The first German decacorn and one of only 48 in the world # The second largest unicorn in Europe
Why Work With Us
Celonis is a dynamic fast-paced and rewarding place to work. Proudly calling ourselves Celonauts we are innovators and change-makers who challenge the status quo. We tackle challenges together and celebrate our successes as a team in and out of the office. Together we’re changing the world one process at a time. Care to join us?
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Employees engage in a combination of remote and on-site work.
Celonis offers a hybrid work policy blending remote work flexibility with in-office collaboration. Employees enjoy the comfort of working from home while benefiting from teamwork and connection in our modern office spaces.
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Date Posted
06/01/2026
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