National Account Manager

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

The National Account Manager (NAM) manages an assigned group of multi-site operators across varied UK trade channels (including Retail and Wholesale) within the UK market. The NAM is a pivotal role within the UK commercial team with responsibilities for developing and growing Juul’s product listings, distribution, rate of sale and retailer share of mind/voice through seamless execution of customer account plans. Performance in this role will be measured primarily by achievement of key financial metrics, product listings, volume and sales growth, development, implementation and execution of joint business plans. The National Account Manager role is ideal for someone currently working as a National Account Manager/ Executive in  FMCG categories looking to grow and develop within a challenging and rewarding national account role. The National Account Manager role reports to the National Account Controller 

KEY RESPONSIBILITIES: 

• Direct ownership of contract negotiations, relationship, execution and KPI’s for assigned accounts
• Management of the Joint Business Planning process ensuring business objectives are jointly owned and exceeded
• Develop and nurture strong relationships amongst a range of departments within your customers business, and facilitate the building and growing of strong relationships between the customers and the Juul team
• Implement trade and channel marketing plans specific to the assigned customers in line the with the UK business plan
• Manage account budgets ensuring spend in line with agreed objectives and contractual obligations
• Forecasting accurately using data analysis to identify risks and opportunities
• Maintain and agree contractual obligations, and ensure the highest levels of customer services

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• Experience and knowledge of the FMCG retail environment 
• Experience and ability to manage a diverse group of stores across a geographic area 
• Persuasive and adaptable presenter - ability to positively influence different stores and staff 
• Strong resilience and desire to drive continuous improvements and operate in a changing environment
• Ability to build and develop collaborative relationships - internal and external 
• Ability to problem solve and think on your feet 
• A full UK driving license is required for this role
• At least 3-year experience working in a business development and or national account role in the FMCG sector

EDUCATION:

• BA/BS degree preferred but not required

JUUL LABS PERKS & BENEFITS: 

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Home based with ability to cover national geography

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.