Operations Center Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Operations Center Analyst in United States.

In this role, you will be part of a high-performing Service Continuity environment focused on monitoring, triaging, and resolving operational and client-facing system issues within a complex healthcare technology ecosystem. You will act as a key coordination point between technical teams, ensuring that incidents and anomalies are quickly identified, properly classified, and efficiently resolved. The position involves hands-on troubleshooting, workflow management, and continuous collaboration across engineering, operations, and client-facing teams. You will also contribute to improving operational processes and enhancing system reliability through data-driven insights and structured documentation. This is a highly collaborative role where your work directly supports service continuity and customer success in a fast-paced, mission-driven environment. It offers strong exposure to cross-functional teams and enterprise-scale healthcare systems.

• Monitor, triage, and coordinate the resolution of client and system issues affecting operational workflows and data exchange processes
• Investigate incidents, assign ownership, track resolution progress, and ensure timely communication across stakeholders
• Support configuration tasks and troubleshooting activities to enable client use cases and resolve processing failures
• Collaborate with cross-functional teams including engineering, infrastructure, account management, and implementation
• Develop and maintain documentation, knowledge base articles, and troubleshooting playbooks
• Identify and drive process improvements to enhance efficiency, reliability, and service continuity
• Participate in status meetings, reporting activities, and operational performance tracking

Requirements:

• 2+ years of experience in a technology, healthcare, or information exchange environment
• Bachelor’s degree or equivalent professional experience
• Experience working in HIPAA-regulated environments is preferred
• Strong IT support and application troubleshooting skills
• Familiarity with EDI X12 transactions and healthcare data exchange concepts
• Understanding of SQL and relational databases
• Exposure to file transfer protocols and basic scripting languages such as PowerShell, Python, or JavaScript
• Strong analytical, problem-solving, and research capabilities
• Ability to manage multiple priorities in a fast-paced environment
• Excellent organizational skills and attention to detail
• Strong ownership mindset and ability to drive workflows to completion

Benefits:

• Competitive salary with bonus structure
• Comprehensive healthcare, dental, and vision coverage
• HSA company contributions and 401k match from day one
• Unlimited PTO for salaried employees and generous holiday policy
• Wellness reimbursement program for fitness and health activities
• Education reimbursement to support continuous learning and development
• Paid parental leave for all parents, including adoptive parents
• Inclusive culture with employee resource groups and diversity initiatives
• Fully remote-first flexibility with collaborative virtual work environment
• Strong focus on career growth, training, and internal mobility opportunities.