PA Licensed Property and Casualty Customer Service Representative

Job Overview We are seeking a PA licensed property and casualty Customer Service Representative to join our team. We are seeking a nice, happy and friendly person. No sales pressures, no nights or weekend work! We are an experienced State Farm office. Responsibilities • Respond to customer inquiries via phone, email, in a timely and professional manner. • Provide accurate information regarding products and services to enhance customer satisfaction. • Perform data entry tasks to maintain accurate customer records and documentation. • Conduct outbound calls for follow-ups or to provide additional support as needed. • Collaborate with team members to improve processes and enhance the overall customer experience. • Maintain knowledge of company policies, procedures, and product offerings to provide informed support. Experience • Previous experience in an insurance customer service role is preferred. • Strong phone etiquette and communication skills are essential for effective client interactions. • Bilingual or multilingual abilities are highly desirable to assist a diverse customer base. • Proficiency in Salesforce platform and familiarity with office software applications is required. • A commitment to delivering outstanding client services while maintaining professionalism at all times. We treat people like we would like to be treated. Job Type: Part-time Pay: $16.00 - $19.00 per hour Expected hours: 24 per week Work Location: In person