Physical Security Manager

The role:

Responsible for the design implementation maintenance and operational management of enterprise physical security systems and security technology infrastructure across corporate environments. Serve as a senior leader within the broader Corporate Security organization responsible for leading day-to-day security technology operations physical security initiatives guard force management and security infrastructure projects while supporting enterprise security strategy and operational resilience.

This role combines hands-on technical expertise with operational leadership and strategic program management. The position oversees enterprise security technologies including access control systems video surveillance platforms AI-driven analytics intrusion systems and integrated physical security infrastructure while partnering cross-functionally with Facilities IT Construction Compliance Risk HR Workplace Services and executive stakeholders.

The ideal candidate is both technically proficient and operationally mature; capable of managing enterprise scale security systems leading physical security projects responding to critical incidents and driving continuous improvement across security operations technology investigations and workplace safety initiatives.

What you'll do:

• Administer configure maintain and optimize enterprise access control and video management systems including:

  • Genetec Security Center

  • LenelS2 OnGuard

  • Ambient.ai

  • ExacqVision

  • Entrapass

  • Envoy

• Configure troubleshoot and support:

  • Access control hardware and software

  • Badge readers and credential systems

  • IP video surveillance systems

  • Camera analytics and AI event detection

  • Intercoms intrusion systems and integrated security technologies

• Lead sourcing evaluation testing and implementation of emerging security technologies to improve operational efficiency threat detection automation and incident response capabilities.

• Perform technical evaluations proof-of-concept deployments vendor assessments and system integration testing for new physical security and AI-driven technologies.

• Manage enterprise security technology lifecycle planning including upgrades patching maintenance coordination hardware replacement and vendor support.

• Partner with IT and cybersecurity teams to ensure compliance with enterprise network security standards and technology governance requirements.

• Develop and maintain security system architecture documentation network diagrams installation standards and operational workflows.

• Oversee daily operational management of enterprise physical security systems and security infrastructure across assigned corporate locations.

• Manage enterprise guard force operations including:

  • Guard scheduling and staffing coordination

  • Post order development

  • Incident escalation procedures

  • Vendor and contract management

  • Performance oversight and operational compliance

• Monitor and respond to security incidents alarms system alerts and operational issues while ensuring uptime and reliability of critical security infrastructure.

• Develop and maintain standard operating procedures (SOPs) response protocols incident workflows and operational documentation.

• Conduct security assessments operational reviews and system audits to identify vulnerabilities and recommend mitigation strategies.

• Support workplace violence prevention incident response threat management and emergency preparedness initiatives.

• Coordinate escalation and response activities during critical incidents emergencies executive events and elevated threat situations.

• Conduct and support investigations involving physical security incidents unauthorized access theft policy violations and operational concerns.

• Serve as technical lead for physical security installations and infrastructure projects including:

  • IP camera deployments

  • Access control installations

  • Low-voltage cable routing and management

  • CAT5/CAT6 cable runs

  • Cable termination and testing

  • Rack and network hardware installation

  • Device commissioning and troubleshooting

• Conduct field installation work and hands-on technical support including camera mounting device configuration system diagnostics connectivity validation and physical infrastructure upgrades.

• Coordinate with network engineering and IT teams to ensure proper VLAN configuration bandwidth allocation network segmentation and integration of physical security systems into enterprise environments.

• Support corporate construction expansion and office buildout projects by:

  • Designing security layouts

  • Reviewing architectural plans

  • Determining camera coverage requirements

  • Coordinating deployment timelines

  • Managing contractor and integrator activities

• Ensure all installations and deployments align with corporate standards life safety requirements operational needs and security best practices.

• Support crisis management emergency response and business continuity initiatives from a physical security and operational readiness perspective.

• Assist with development and execution of emergency procedures including:

  • Active assailant response

  • Evacuation protocols

  • Shelter-in-place procedures

  • Fire/life safety response

  • Severe weather and emergency coordination

• Participate in tabletop exercises drills incident reviews and operational readiness assessments.

• Serve as a key operational resource during incidents requiring coordinated security response and executive communication.

• Partner closely with Facilities Workplace Services IT Legal Compliance Risk HR Fraud and executive leadership on physical security initiatives and operational priorities.

• Maintain strong relationships with integrators manufacturers consultants and technology vendors to ensure optimal system performance and cost-effective deployment strategies.

• Manage vendor performance contract execution project timelines service delivery and operational expectations.

• Support executive-level reporting related to security operations technology performance incidents project status and risk mitigation initiatives.

• Train internal teams guards and stakeholders on physical security systems operational procedures and incident response protocols.

• Provide technical guidance and operational leadership to security personnel vendors contractors and cross-functional teams.

• Physical Security Information Management (PSIM)

• Video Management Systems (VMS)

• Access Control Systems

• AI-Driven Security Analytics

• Enterprise Security Operations

• IP Camera Systems

• Low-Voltage Infrastructure

• Networked Security Devices

• Access Credentialing

• Incident Response & Investigations

• Threat Management & Workplace Safety

• Security Integrations & Automation

• Vendor & Technology Evaluation

• Security Infrastructure Project Management

• Security System Commissioning

• Cable Termination & Testing

• Construction Coordination

• Guard Force Management

• Emergency Response Coordination

• Security Operations Center Support

• Genetec 

• Lenel

• Ambient.ai

• Envoy

• Axis 

• Hanwha Vision

• Enterprise access control hardware ecosystems

• Intrusion detection systems

• IP networking and low-voltage infrastructure

• Video analytics and AI monitoring platforms

• Integrated physical security ecosystems

What you need:

• Bachelor’s degree in Security Management Criminal Justice Information Technology Emergency Management Business Administration or related field; equivalent experience may be considered.

• 10+ years of experience in corporate physical security security technology security operations low-voltage systems or related security leadership roles.

• Demonstrated experience administering installing and maintaining enterprise access control and video management systems.

• Hands on experience with physical security installations infrastructure deployment and integrated security technologies.

• Experience managing vendors contractors guard force operations and security technology projects.

• Strong understanding of:

  • Corporate security operations

  • Security technologies and integrations

  • Incident response

  • Investigations

  • Emergency preparedness

  • Workplace violence prevention

  • Physical security best practices

• Working knowledge of IP networking VLANs low voltage infrastructure and enterprise technology environments.

• Strong troubleshooting analytical and problem solving skills.

• Ability to manage multiple projects and operational priorities simultaneously.

• Strong communication skills with ability to interact effectively across technical teams operational stakeholders and executive leadership.

• High level of professionalism discretion and operational judgment.

Preferred Qualifications:

• Industry certifications such as:

  • CPP (Certified Protection Professional)

  • PSP (Physical Security Professional)

  • PCI (Professional Certified Investigator)

  • Security technology certifications

• Experience in financial services fintech corporate enterprise or highly regulated environments.

• Experience supporting multi-site or geographically distributed operations.

• Familiarity with AI enabled monitoring platforms and advanced video analytics.

• Experience supporting executive protection operations or high-profile corporate events.

• Background in investigations threat assessment or security operations center environments.

What We Do

SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete but can come together to create something truly unconventional in the world. For the last eight years we’ve been charting this new path forward. We call it The SoFi Way. At SoFi we don’t just talk about culture: we live it. The SoFi Way is how we show up every day how we make decisions and how we build for our members clients and each other.

Why Work With Us

Together with our members we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation and we’re at the forefront.

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