Principal Quantitative User Experience Researcher AI

Expedia Group brands power global travel for everyone everywhere. We design cutting-edge tech to make travel smoother and more memorable and we create groundbreaking solutions for our partners. Our diverse vibrant and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel people must come first. Guided by our Values and Leadership Agreements we foster an open culture where everyone belongs differences are celebrated and know that when one of us wins we all win.

We provide a full benefits package including exciting travel perks generous time-off parental leave a flexible work model (with some pretty cool offices) and career development resources all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Principal Quantitative User Experience Researcher AI (R-106384)

Location: New York Austin Los Angeles San Jose San Francisco Seattle with other EG Locations up for discussion.

Introduction to the Team

The Product Team creates high-quality end-to-end experiences for travelers partners and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

At Expedia Group we believe the best AI products and systems are built with humans at the center. Our User Experience Research team partners across Product Data Science AI/ML and Technology to ensure that as we build more intelligent automated and personalized travel experiences we never lose sight of the traveler's needs.

We are looking for a Principal Quantitative UX Researcher to help lead that research — defining how we measure human experience with AI across agentic systems intelligent recommendations generative features and the evolving relationship between travelers and automation.

We're seeking someone with a creative streak a love for science and the rigor to build measurement frameworks that hold up under pressure. If you are a problem solver who finds just as much joy in a well-designed survey as in a well-tuned model this could be the role for you.

In This Role You Will:

• Define the quantitative research strategy for AI-powered product areas establishing how we measure the quality trust and effectiveness of intelligent systems at scale.

• Design and execute large-scale surveys behavioral studies and log-data analyses — linking attitudinal data from surveys to behavioral signals from product logs to generate integrated insights.

• Build and validate measurement frameworks — including psychometric instruments experience metrics and AI evaluation rubrics — that apply statistical rigor to challenges like LLM output quality human-in-the-loop assessment and benchmark validation.

• Write and maintain complex SQL queries and Python or R scripts to access clean analyze and build scalable datasets that track AI quality and experience outcomes over time.

• Partner with other Researchers AI/ML scientists Data Science Product and Design to embed human-centered measurement into AI development workflows and evaluation pipelines.

• Mentor researchers across the team and contribute to thought leadership in AI evaluation raising the bar for quantitative rigor both internally and in the broader community.

Minimum Qualifications:

• Master's degree or PhD in Human-Computer Interaction (HCI) Computer Science Statistics Psychology or a related field — or equivalent professional experience.

• 8+ years with no advanced degree or 5–10 years with a suitable advanced degree.

• Expert in quantitative research methods: survey design and psychometrics experimentation key driver analysis and hypothesis testing.

• Expert-level SQL skills and expert-level proficiency in Python or R (or both) for statistical analysis modeling and data visualization.

• Deep experience connecting survey-based attitudinal data to behavioral log data to generate integrated insights.

• Demonstrated understanding of AI/ML systems — including how large language models recommendation systems or agentic workflows function — and the ability to design research that evaluates them from a human perspective.

• Strong ability to define and operationalize metrics that are scientifically valid and meaningful to product and engineering partners with the communication skills to make them land.

Preferred Qualifications:

• Experience designing or contributing to AI evaluation frameworks including human evaluation protocols LLM-as-judge validation or automated benchmark quality assessment.

• Familiarity with psychometric validity frameworks (construct validity criterion validity reliability) and their application to AI output quality measurement.

• Experience working on generative AI conversational AI or agentic product experiences.

• Background working within or alongside AI/ML teams not just researching their outputs.

• Experience with survey platforms (e.g. Qualtrics) and site intercept methodology.

• Contributions to the research or AI community via publications conference presentations or open-source work.

Expedia Group is proud to offer a wide range of benefits to support employees and their families including medical/dental/vision paid time off and an Employee Assistance Program. To fuel each employee’s passion for travel we offer a wellness & travel reimbursement travel discounts and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. 

Starting pay for this role will vary based on multiple factors including location available budget and an individual’s knowledge skills and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families including medical/dental/vision paid time off and an Employee Assistance Program. To fuel each employee’s passion for travel we offer a wellness & travel reimbursement travel discounts and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability or other physical or mental health conditions please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes TIME Disability:IN and others.

Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™. © 2024 Expedia Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

What We Do

Expedia Group powers travel for everyone everywhere through our global platform. Driven by the core belief that travel is a force for good we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia® Hotels.com® Expedia® Partner Solutions Vrbo® trivago® Orbitz® Travelocity® Hotwire® Wotif® ebookers® CheapTickets® Expedia Group™ Media Solutions Expedia Local Expert® CarRentals.com™ and Expedia Cruises™.

Why Work With Us

As travelers and technologists we are passionate about making travel more seamless accessible and memorable. We embrace different perspectives celebrate new ideas and empower every Expedian to drive meaningful change. The experiences we create bridge divides and broaden horizons – helping create unforgettable memories through travel.

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