Provider Relations Coordinator

Description
The Helper Bees (THB) is an insurtech company, founded with the goal of transforming the home care experience for both payers and care recipients.
We lead the Long-term Care Insurance industry in innovation, providing data-backed products and services including many of our industry's firsts: comprehensive aging-in-place care management program, tech-enabled private caregiver network, and robust in-home data analytics. We partner with some of the world's largest insurance carriers and health plans to revolutionize the way care is delivered to the home. By providing data, resources, and support we are able to keep older adults independent, healthy, and at home longer.
As a Provider Relations Coordinator (BEA) with The Helper Bees, you will be responsible for supporting partner requests for client assessments.
What You'll Do:

• Utilize proprietary technology platform to acknowledge, schedule, document and monitor benefit eligibility assessments via dashboards/pipelines and Customer Relationship Management (CRM) functionality and associated platforms
• Collaborate with manager to analyze performance and redirect efforts as needed
• Responsible for consistent progress toward and alignment with intended outcomes/goals through key performance indicators (KPIs)
• Self-manage follow up engagements as needed
• Performs other duties as assigned/necessary
• Monitor dashboards and take appropriate action on referral escalations

Perks of being a Bee:

• 401k + Match
• Company sponsored medical, dental, vision plans
• Company sponsored Life Insurance
• 12 paid company holidays, including your birthday off
• Company Laptop

Requirements
Required Skills/Abilities:

• Professional phone demeanor and written communication
• Ability to self-manage daily efforts and work autonomously in a remote work environment
• Interpersonal and critical thinking skills
• Computer proficiency and comfortable learning new technology platforms

Education and Experience:

• Minimum 2 years of customer service or related experience
• Outbound/Inbound calling experience highly preferred
• Office suite and Google Suite experience highly preferred

• Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer and on a phone.
• Must be able to lift up to 15 pounds at times.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.
The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request an accommodation, please let your recruiter know.
Salary Description
$40,000