QA Support (Language Lead)

Description and Requirements

TELUS Digital AI Community

Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands.

Join our exciting new project as a QA Support (Language Lead).

Task:

• The QA Support will be responsible for supporting our moderators in reaching the quality targets by providing guidance on the project rules, calibrating with the moderators, and cooperating closely with the internal management team and the client.
• The project aim is to validate the quality, safety, and relevance of keywords used for search recommendations.

Required Online availability:

• 20 hours per week (up to 4 hours per day)
• Monday through Sunday
• The schedule requires availability throughout the day (including mornings and noon) and flexibility to adjust your schedule. Some weekends and bank holidays will be included.
• With two days off (as per individual arrangements)

Project dates:

• November 11, 2024 (~ 12 Months) - Dates are subject to change.

Compensation:

• 7 USD per hour

Additional Job Description

Requirements:

• 18+ years old
• Immediate availability required
• Native speakers of Spanish Mexico, based in Mexico.
• Must have Advanced English C1 - (read, write and listen)
• Must have Coaching/teaching/training experience or equivalent experience
• Previous experience in AI projects (transcription, annotation, search relevance, etc.).
• Able to work on weekends
• Avid social media user / Tech lover and up-to-date with latest trends
• Linguistic background is preferred
• All tasks must be completed on a laptop device (tablets and mobile phones are not compatible)
• Must use a laptop or PC desktop with the latest OS & Windows 10 or higher is much preferred and up to date headset/earphones

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.