Regional Hospice Quality Patient Experience Coordinator (TN & IL)

· Remote

Location

Remote

Type

Full Time

Job Description

Regional Hospice Quality Patient Experience Coordinator (TN & IL)

Reposted 16 Hours Ago
Be an Early Applicant
Chicago IL USA
In-Office
71K-127K Annually
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
The Role
Manage Quality Assessment and Performance Improvement programs across hospice agencies ensuring compliance and enhancing patient care while conducting site surveys and supporting staff education.
Summary Generated by Built In
Requisition Number: 1058519
Explore opportunities with LHC Group a leading post-acute care partner for hospitals physicians and families nationwide. As members of the Optum family of businesses we are dedicated to helping people feel their best including our team members who create meaningful connections with patients their families each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
This position will oversee the states of Tennessee and Illinois. Up to 60% weekly travel required.
As the Hospice Regional QAPI Coordinator you will be accountable for management and coordination of an integrated Quality Assessment and Performance Improvement program in the assigned region. You will be responsible for the on-going preparation for certification and licensure surveys for LHC Group Hospice locations within the region.
Worked hours may vary with after-work hours and travel. Must be willing to travel 50% - 60% on a scheduled and emergency basis as needed to different Hospice locations.
Primary Responsibilities:
  • Lead Quality Assessment and Performance Improvement (QAPI) initiatives across assigned Hospice Agencies focusing on clinical outcomes internal processes and family satisfaction
  • Ensure regulatory compliance by monitoring state and federal guidelines preparing agencies for surveys and coordinating staff education on QAPI and regulatory standards
  • Serve as a resource to hospice staff and administrators supporting efficient operations and quality patient outcomes through data review and corrective action planning
  • Conduct on-site compliance surveys and assist with reporting requirements such as action plans executive summaries and survey responses
  • Support Joint Commission activities and collaborate on developing educational materials and in-service training based on QAPI findings

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Bachelor's Degree in a health care related field OR Associate's Degree acceptable for RN candidates only
  • Current driver's license vehicle insurance and access to a dependable vehicle or public transportation
  • 5+ years of health care experience
  • Demonstrated understanding of CMS Conditions of Participation Joint Commission Standards and state licensing standards
  • Computer literacy especially in Hospice Patient Management Systems Excel Word and PowerPoint
  • Demonstrated ability to work flexible hours as required to meet regional needs
  • Proven effective presentation and communication skills; ability to present information in a clear and concise manner to large groups of people

Preferred Qualifications:
  • Master's degree
  • Certification in HealthCare Quality
  • Hospice experience

Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71200 to $127200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Top Skills

Excel
Hospice Patient Management Systems
PowerPoint
Word

What the Team is Saying

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The Company
HQ: Eden Prairie MN
160000 Employees
Year Founded: 2011

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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Optum Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models core on‑site (5 days/week) hybrid (4 days/week) and telecommute or fully remote vary by country role and location.

Typical time on-site: Not Specified
HQEden Prairie MN
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Date Posted

03/26/2026

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