Risk & Insurance Enablement Manager

Do you love building tools that eliminate manual work and fundamentally change how teams operate? Are you energized by turning ambiguity into scalable systems and helping others adopt new ways of working?

Risk & Insurance is evolving its operating model to support significant growth while improving efficiency. This role is central to that transformation helping the team move from manual fragmented workflows to scalable technology-enabled operations. By combining hands-on building team enablement and operational execution this role will unlock how the organization works.

This is not a traditional operations or analyst role. You are a builder. Someone who turns manual workflows into automated systems data into usable infrastructure and ideas into real working solutions.

As the Risk & Insurance Enablement Manager you will act as a force multiplier across the Risk & Insurance function. You will design and build AI-powered workflows enable teams to adopt new tools and ways of working and help evolve how the function operates at scale.

This role sits at the intersection of people process data and technology and plays a critical role in helping Risk & Insurance scale output and complexity without linear headcount growth.

Build

• Design and build AI-powered tools automations and workflows that improve speed accuracy and scalability across Risk & Insurance
• Identify manual repetitive processes or friction points and replace them with automated low-code or AI-driven solutions
• Prototype and implement solutions using tools such as SQL Python APIs and low-code/no-code platforms (e.g. Airtable Zapier Gumloop etc.)
• Partner with Product Engineering Data and Revenue Operations when solutions require deeper system integration
• Map and maintain an inventory of manual repetitive processes across Risk & Insurance prioritizing opportunities for automation based on impact frequency and complexity 
• Act as a thought partner to leadership on how AI and automation should reshape workflows across:
• Health underwriting
• Workers’ compensation underwriting
• Operations & Claims
• Business insurance

Enable

• Design and lead a department-wide learning/experimentation strategy that levels up core skills in: 
• Low-code/no-code tooling
• Applied AI in Underwriting & Operations (prompt design automation use-cases)
• Upskill team members through hands-on training real use cases and embedded support
• Run initiatives that normalize experimentation iteration and feedback loops (hackathons cohorts hives experimentation sessions)
• Create a community of builders across the team; lead this collective group in automating processes and launching self-made solutions

Operate

• Execute operational reporting workflows including:
• Creating and running queries and pulling structured datasets
• Formatting and delivering reports to insurance carriers
• Improve data accessibility and process efficiency to support the broader Risk & Insurance
• Identify opportunities to automate this work reducing manual operational effort over time

As an Enablement Manager how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following:

• Business Insight: Applying knowledge of the marketplace and business to advance the organization's goals.
• Detail-oriented: Being organized thorough accurate and productive and seeking to understand both the cause and effect of a situation.
• Clear Communication: The ability to articulate thoughts and express ideas effectively using written oral visual and non-verbal communication skills as well as listening skills to gain understanding.
• Analytical: Using a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Initiative and Motivation: Identifying what needs to be done and doing it before being asked or before the situation requires it.

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible but no simpler.”

• 4+ years of experience in operations analytics automation or a related field
• Proven experience building and implementing workflows or automation solutions (not just recommending them)
• Experience applying AI tools (e.g. prompt design workflow automation LLM-powered use cases) in real-world workflows
• Strong working knowledge of SQL; experience querying and manipulating data required
• Experience with low-code/no-code tools (e.g. Airtable Zapier) and/or scripting (Python JavaScript)
• Familiarity with APIs and integrating systems or moving data between tools
• Clear concise communicator with the ability to partner across technical and non-technical teams
• Excellent leadership skills and ability to inspire and support others

The base wage range for this position based in our New York City Office is targeted at $109.000.00 to $136000.00 per year.

#LI-Hybrid #LI-CD1

What We Do

Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits automated payroll HR tools and compliance support— all in one place.

Why Work With Us

We're building a world in which starting running and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment build something meaningful and have fun while doing it join us.

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