Sales Manager, SMB

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
As the SMB Sales Manager for France, your leadership will help Square increase revenue against individual, team and Sales department quotas. Your entrepreneurial approach will be a valuable contribution to developing our strategy, growing the team, and establishing a culture of crisp execution. You will be a brand ambassador for Square across Europe and will have an active role representing FR/EU Sales across internal teams. Managing a team of Inside and Outside/In field Account Executives and will report into the Head of EU Sales, working together on strategy definition and sales plans.
Please note: this role will be based in Paris with work from home opportunities
You will:

• Create a team culture of trust, accountability, success and fun where people are encouraged to share information, constructively debate, and communicate freely
• Support direct reports by participating in client and prospect meetings
• Develop a sales team which includes hiring and training new account executives/BDRs on sales process
• Promote rigorous sales development execution and oversight, and KPI management including hourly/daily metrics, forecasting, and pipeline management
• Manage team time and priorities by maintaining EU Sales operating rhythm focused on seller experience and pipeline progression
• Build predictable and repeatable sales funnel processes and best practices across team, optimise sales process including: lead qualification, sequence execution, email/call/meeting coaching, pipeline management and performance management across telesales and field sales
• Define outbound strategy to grow markets across Europe through BDR outreach
• Conduct weekly pipeline review and forecast meetings with AEs
• Coach direct reports regarding strategies to increase revenue and customer success. Create and maintain a culture of best practise on your team in: adherence with process and system guidelines, quality of merchant experience, and compliant sales methods
• Evolve the sales strategy, process and tactics to improve performance
• Use the customer voice to improve our products
• Envision new ideas and approaches and take them to fruition, collaborate with our wider business and cross functional teams on processes and support tools to maximise team success

Qualifications
You Have:

• 3 years of documented sales success as an individual contributor exceeding target
• 3+ years of experience as a sales manager
• Fluency in English and French
• Demonstrated expertise in recognising and pursuing new business opportunities and refining sales operations
• Experience as a BDR will be a plus
• Experience in hiring, training, and ramping new Account Executives
• Leadership and coaching experience and a desire to help others be their best
• Expertise in creating structure around sales metrics and managing yourself and others to achieve these metrics
• An understanding of how to refine decision-making and consider the downstream and upstream effects of potential decisions
• Track record of leading with vision and integrity, employing negotiation and motivational techniques to align teams and stakeholders towards common goals while upholding ethical standards
• Maintain a forward-focused vision and develop documented, repeatable actions for coaching
• Advocate for and commit to team diversity and development
• Make brave, ethical decisions and actions that benefit stakeholders and shape a positive future
• Additional language skills: Spanish (not essential)

Additional Information
This is a Controlled Function (CF3 and CF4) role under the Central Bank of Ireland's Fitness & Probity Standards ('CBI Standards'). If you are offered this role and accept the offer, prior to the appointment, you will be required to agree to abide by the CBI Standards and complete a Fitness & Probity Self-Certification form. Due diligence checks will also be performed in line with the CBI Standards.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.