Senior Account Manager

The Senior Account Manager is a critical role within the Client Solutions department that partners directly with Sales to best service our advertising agency partners and execute on a variety of campaigns to meet client targets. The Senior Account Manager is ultimately responsible for ensuring that all aspects of campaign performance are exceeding expectations while simultaneously updating educating and building relationships with advertising clients.

Additionally the Senior Account Manager helps facilitate the management of all aspects of the campaign internally working with our Design team the Advertising Operations team and the Engineering team to expertly set up each campaign according to key performance indicators. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes.

Note: GumGum fosters a flexible work environment offering GumGummers the ability to work either in-office or remotely/from home. However for occasional in-person collaboration we kindly ask that this position be located within a 'commutable' distance to our office.

What You'll Achieve

• Own GumGum’s renewal business by delivering an industry-leading end-to-end client experience and strategically securing future revenue pipelines.
• Build and maintain long-lasting relationships with key clients through proactive communication performance presentations and in-person engagement.
• Analyze active and external competitor campaigns to identify incremental growth opportunities and drive expansion strategy for key accounts.
• Spearhead Quarter Business Reviews (QBRs) for strategic accounts synthesizing key performance data into actionable insights for clients.
• Coordinate internal cross-functional teams and partner closely with AdOps to ensure flawless campaign implementation pacing and KPI delivery.
• Champion daily campaign performance reviews establish cross-departmental alignment on client success metrics and streamline stakeholder workflows.
• Lead pod meetings with clear agendas and goal-setting to keep internal execution organized up-to-date and on schedule.
• Act as a Team Expert by onboarding and mentoring new team members managing the AM Core Curriculum and co-owning the team's continued education program.

Skills You'll Bring

• 3+ years of digital media experience with a strong preference for a background in online verticals like Account Management or Media Planning.
• BA/BS degree in Business Advertising Marketing or equivalent practical industry experience.
• Proficient in digital advertising terms concepts revenue models and advanced advertising metrics.
• Skilled at interpreting campaign performance metrics and confidently explaining technical data to clients.
• Experience with ad tech and project tools such as DoubleClick Sizmek MOAT IAS Millward Brown Upwave Salesforce DoubleVerify and JIRA.
• Diplomatic communicator capable of managing diverse internal and external stakeholders while protecting client expectations.
• Proven ability to manage complex varied client needs while upholding a reputation for premier customer service.
• Exceptionally detail-oriented with the ability to balance competing demands and meet tight deadlines in a high-pressure environment.

What We Offer

At GumGum competitive base pay is a part of a total rewards package which also includes benefits an emphasis on recognition development and wellness. The reasonable estimated base pay range for this role is from $83000 - $102000 annually.  The actual amount may be higher or lower. Individual compensation will vary based on factors including but not limited to relevant qualifications work location and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan and depending on the role participation in a bonus commission or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

What We Do

GumGum is the contextual-first technology leader transforming digital advertising with AI-powered non-invasive data and media solutions. We champion effective advertising that uplifts and respects consumers. Our proprietary Contextual Attention and Creative solutions create the perfect match between a brand and a consumer in the right moment and mindset. Founded in 2008 GumGum is headquartered in Santa Monica California and operates in 19+ markets. www.gumgum.com/careers

Why Work With Us

At GumGum we pride ourselves on fostering an inclusive creative and energetic environment based on our principles: Customer Obsessed Make it Happen Always Innovate Foster Belonging.

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