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Team: Product
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Area Applications Manager based in the United States.
This is a senior regional leadership role responsible for driving performance, quality, and customer experience across a multi-site field applications organization in the diagnostics space. You will oversee managers and their teams, ensuring consistent execution of operational standards, customer support excellence, and workforce capability development across a broad geographic territory. The role blends strategic planning with hands-on operational leadership, requiring strong financial discipline, cross-functional coordination, and data-driven decision-making. You will be accountable for translating enterprise priorities into regional execution plans that optimize capacity, productivity, and service delivery outcomes. Acting as a key integration point between service, commercial, and operational teams, you will help resolve systemic issues and elevate overall organizational performance. This is a high-impact leadership position in a mission-driven environment focused on improving patient outcomes through diagnostic innovation.
Accountabilities:
- Lead regional field applications operations across multiple sites, ensuring performance across quality, delivery, customer experience, cost efficiency, and workforce effectiveness.
- Manage through a hierarchy of people leaders, developing leadership capability, driving engagement, and ensuring succession readiness across the organization.
- Build and execute regional operating plans including demand forecasting, capacity modeling, prioritization, and resource allocation decisions.
- Own financial performance for the region, including budget management, controllable expenses, productivity optimization, and cost discipline.
- Establish and maintain a structured operating rhythm (daily management and performance reviews) to translate data into actionable improvements.
- Serve as the primary integration point across service, sales, operations, and commercial teams to resolve cross-functional issues and align execution.
- Lead large-scale or cross-regional initiatives that drive measurable improvements beyond direct organizational scope.
- Ensure consistent application of operational standards and continuous improvement practices aligned with enterprise systems and goals.
- Bachelor’s degree with 14+ years of experience, or Master’s degree with 12+ years of experience in operations, service leadership, or applications management.
- Proven experience managing regional or multi-site operations with accountability for quality, delivery, customer satisfaction, and productivity outcomes.
- Demonstrated leadership of leaders, including managing managers or supervisors in a structured organizational hierarchy.
- Strong financial acumen with experience managing budgets, controllable expenses, and operational efficiency targets.
- Experience leading cross-functional initiatives involving service, sales, operations, or commercial teams in complex organizations.
- Background in diagnostics, healthcare, or regulated environments is highly preferred.
- Strong communication, stakeholder management, and decision-making skills in matrixed organizations.
- Ability to travel up to 50% across the assigned region, including overnight travel as required.
- Valid driver’s license with an acceptable driving record and ability to handle light field equipment when necessary.
- Competitive base salary range of $155,000–$175,000 annually, plus bonus and incentive eligibility
- Comprehensive medical, dental, and vision insurance coverage
- 401(k) retirement plan with employer contributions
- Paid time off, holidays, and additional leave benefits
- Remote-first work arrangement with flexibility to operate from home within the assigned region
- Performance-based incentives aligned with regional and enterprise outcomes
- Career development within a global life sciences and diagnostics organization
- Exposure to large-scale healthcare and diagnostics operations impacting patient outcomes worldwide.
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