The Senior Associate Product Solutions will enhance life insurance client experiences through operational improvements data analysis and leverage AI in process enhancements.

Location Designation: Hybrid - 3 days per week
This position may require occasional reporting to the following alternate location: White Plains NYRole Overview :
We are looking for a proactive and detail-oriented Senior Associate to join the Life Insurance Product Solutions team at the Professional (PF3) level. In this role you will contribute to operational improvements and support initiatives that enhance the inforce Life Insurance client experience. This is a great opportunity for an individual to learn foundational insurance industry knowledge build strong technical skills and develop experience with teamwork innovation and client service. Join Life Insurance Product Solutions supporting New York Life's wide variety of life insurance products. Work alongside colleagues from different areas to help improve and evolve the company's life insurance portfolio. Your contributions help ensure financial security and peace of mind for our clients and their families.
What You'll Do:• Analyze in-force product block to identify and recommend enhancements that improve the customer field and service experience across core insurance offerings.• Provide subject matter expertise (SME) in support of value streams such as Correspondence and Digital Services as well as cross-functional process programs.• Support initiatives to enhance our current operations supporting life clients and contribute to the development of new tools that strengthen product support for internal teams and external partners• Leverage AI to improve processes that support these initiatives
What You'll Bring:• Bachelor's degree required• Ability to support initiatives with multiple stakeholders and competing priorities• Strategic/growth mindset• Technical skills to work with data and AI• High level written and verbal communication skills• Strong analytical and problem-solving abilities• Comfortable operating in agile environments with a focus on iteration and learning
Pay Transparency
Salary Range: $81000-$115500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary bonus. In addition to base salary employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking collaborative problem-solving and purpose-driven innovation. Here you'll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive what's next and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. We're proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93714
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